HP Pavilion x360 (15-er0010ca) Keyboard and Touch Pad Disabled

[Drago_Nikenen]

Hello!

I recently replaced screen on my  an HP Pavilion x360 Convertible laptop (15-er0010ca) .

I very quickly found an issue with it, keyboard and touch-pad not working.  I tried solutions from previous posts, but none of them seem to work.

Whenever I turn on my laptop, the keyboard and touch-pad are completely disabled, as if I have the laptop flipped over like a tablet, even if it's not.

I have not made any hardware changes aside from a new screen since the purchase of my device.

Windows OS is up to date.

In UEFI both keyboard and touch-pad passed the test.

I have re-installed related drivers.

I have re-installed components in Device Manager

I have tried everything, found on the internet including the following:

If your keyboard is not working:
Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
The keyboard should now work correctly. To test the keyboard for key or hardware failures, see Testing for Hardware Failures (Windows 10, 8).

I still haven found a solution for the problem.

I hope somebody can help.

[Raj_05]

Hi @Drago_Nikenen,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion x360 might be stuck in tablet mode, which could explain why the keyboard and touchpad are disabled. Since you've already tried many standard troubleshooting steps, here are some additional suggestions you can try.

Check for Tablet Mode in Windows

Sometimes Windows mistakenly enables Tablet Mode, which disables the keyboard and touchpad.

• Open the Action Center by pressing Windows + A.
• Look for the Tablet Mode tile and toggle it off (if it's on).

Check Sensors and Rotation Lock

The laptop’s orientation sensor might think it’s in tablet mode even if it’s not.

• Open Action Center (Windows + A) and check if Rotation Lock is on. If so, try toggling it off.
• Try flipping the screen to tablet mode and then back to laptop mode to reset the sensor.

Verify Windows Keyboard Settings

Check if the keyboard is being disabled in Windows settings.

• Go to Settings > Devices > Typing.
• Ensure that Touch keyboard is set to "Never use touch keyboard when there is a physical keyboard attached."

Disable Tablet Input Service

If the laptop is mistakenly detecting as being in tablet mode, try disabling the Tablet Input Service:

• Press Windows + R, type services.msc, and press Enter.
• Look for TabletInputService or Touch Keyboard and Handwriting Panel Service.
• Right-click on it and select Stop.

Test with an External USB Keyboard

Connect an external USB keyboard and mouse:

• This can confirm whether the problem is with the internal keyboard and touchpad or a broader system issue.
• If the external keyboard and mouse work, then the issue is likely tied to the internal components or tablet mode settings.

Perform a Power Drain

A power drain can reset any lingering issues related to sensors or static buildup:

1. Shut down the laptop.
2. Unplug it from power.
3. Hold down the Power button for about 30 seconds.
4. Plug it back in and restart the laptop.

[Raj_05]

BIOS/UEFI Settings

If the keyboard and touchpad are working in UEFI, this suggests the hardware is functional, and the issue might be software-related. Check if there are any settings in BIOS that may control the keyboard/touchpad or tablet mode detection:

1. Restart the laptop and press Esc or F10 to enter the BIOS/UEFI menu.
2. Look for options related to Device Configuration or System Configuration.
3. Ensure that both keyboard and touchpad are enabled.

Revert the Driver to a Previous Version

If the problem started after a recent Windows update, try rolling back the driver:

• Open Device Manager.
• Right-click on Keyboards > your keyboard driver > Properties > Driver tab.
• Click on Roll Back Driver if the option is available.

System Restore

If the problem started recently, a system restore could help revert any recent changes:

• Go to Control Panel > Recovery > Open System Restore.
• Choose a restore point from before the issue occurred.

If none of these solutions work, there could be a deeper hardware issue, possibly related to the replacement screen affecting internal sensors or connections.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Drago_Nikenen]

@Alden4 Thank you so much for a detailed suggestions and instructions. Unfortunately everything that I tried did not work. In the end I took the laptop to a repair shop but they could not fix the problem either. The only thing left is to remove new screen and try to fix the old one. It looks like the screen that I purchased is either not compatible with my computer or faulty. Note that before purchasing the screen (the whole assembly) I have confirmed with the seller that the item that I am purchasing is compatible with my computer.

In any case thank you so much for your assistance.

Drago

[Raj_05]

Hi @Drago_Nikenen,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support