HP Pavilion x360 Shuts down with no warning

[FahedC]

Pavilion convertible 15-br004la 

Core i7 

8gb ram

Just bought my laptop a month ago, eveything work nice a well but  for some reason the laptop shuts off by it self( no warning ). im not aware if just when im using the battery or with AC conected as well.  Can some help me please. i read some fourms that i need to clean the fan but it a brand new laptop. thansk in advance 

[Raj1788]

@FahedC 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

I understand the at that your PC turns off automatically.

Is that notebook overheating?

Is there any loud noise?

Is there any error message while the PC shuts down?

Please follow the below troubleshooting steps that could fix the issue.

Windows restarts for no apparent reason

Follow the steps in this section, in order, until the problem is resolved.

Step 1: Disabling the automatic restart option to view error messages

Many hardware driver or operating system errors will cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the Automatically restart option is enabled, an error message might not be displayed despite an error taking place. Disable this option to allow the computer to display the error message.

Follow these steps to disable the Automatically restart option:

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

   Figure : System Properties window

   

3. Remove the check mark next to Automatically restart under System Failure, then click OK.

   Figure : Automatically restart check box

   

4. Restart the computer.

      NOTE:

   The computer no longer restarts automatically when a problem occurs. Instead, a blue screen appears with more useful information. You can now search for a resolution using the information in the error.

Hope this helps you, keep me posted for further assistance.

Have a great day!

Cheers:)

[FahedC]

Hi, 

The laptop doesnt do any noise, doesnt overheat and it doesnt resart. the Laptop just shutsdown and doesnt restart by itself. i have to press the power on buttom ? so i dont know if this steps will actually helps since it doesnt resart.

[Raj1788]

@FahedC

Thanks for the reply.

Use this link: http://hp.care/2uoegKc and follow "Run the Extensive Test" this test will rub for 2hours.

If the test passes Update the BIOS and Graphics. If the test fails contact phone support.

Use this link: http://hp.care/2Gb1AMC to update the BIOS

Use this link: http://hp.care/2GeIDJ6 to update the Graphics

If the is issue persists,  Perform a push button reset through the setting use this link: http://hp.care/2toQrBj

To contact phone support follow the below steps.

Step 1. Open link: http://hp.care/2uJxnug
Step 2. Enter the product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted, Have a great day ahead!

Cheers:)

[colhard449]

Anyone had any success in fixing this shut down problem without warning

[FahedC]

My laptop got fix. After sending my laptop 3 times they said  is was the battery but it never was. The third  time i send it i had to tell them to check the motherboard because they were just going to swap again the battery. It seems that the persons working there have no idea anything about hardware parts they just follow a protocol or a check list. So i would actually tell to check the motherboard.