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07-08-2022 10:45 PM
When I try to run the HP Pen Control app I get a little blue circle for a few seconds then nothing. It doesn't run. I uninstalled it and re-installed it with no change in behaviour. In the event log I get the following error;
Faulting application name: HP Pen Control.exe, version: 188.8.131.52, time stamp: 0xf67aa2d1
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1766, time stamp: 0x270baf18
Exception code: 0xe0434352
Fault offset: 0x0012c3a2
Faulting process id: 0xa3c
Faulting application start time: 0x01d8934c0707fcbb
Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPenControl_184.108.40.206_x64__v10z8vjag6ke6\win32\HP Pen Control.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 7e5223b0-54d7-4956-a629-9d1947767116
Faulting package full name: AD2F1837.HPPenControl_220.127.116.11_x64__v10z8vjag6ke6
Faulting package-relative application ID: App
Any ideas anyone?
07-09-2022 11:15 AM
Welcome to the HP User Community.
HP Pen Control Application – Available at the Microsoft Store
- Document: HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)
- HP Pen Control – Microsoft Store - Description: This application allows customization of stylus buttons for HP stylus models – including HP Pen and HP Rechargeable MPP2.0 Tilt Pen. You can seamlessly switch between stylus button function. HP Pen, HP Rechargeable MPP2.0 Tilt Pen, and the HP Pen Control application are provided for supported computer models.
If it won't work - not at all - the app is not compatible with your system / environment.
I suspect the larger issue is that there is not any stylus compatible with this older computer.
I don't find any direct records of your model - a similar model in the series was introduced in 2013 - this vintage is not "stylus" compatible.
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07-09-2022 04:05 PM
Hi Mr Dragon-Fur,
Thanks for your reply. I bought the laptop two weeks ago and the stylus came with it. It works fine with the laptop, it is just the app that won't run so I can't re-configure the stylus's buttons. I will just have to use it as it is.
PS Just FYI my laptop info is as follows;
Device name DESKTOP-LG41MD1
Processor Intel(R) Pentium(R) Silver N5030 CPU @ 1.10GHz 1.10 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 523E3A9C-4E00-4AD9-B114-C1D75ECD2B87
Product ID 00325-82251-55606-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
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