Showing results for 
Search instead for 
Did you mean: 
Level 1
3 2 0 2
Message 11 of 11
Flag Post
HP Recommended

HP Pen Control error message saying it is not compatible with computer (Spectre x360)

Hey all,

Noticed that there was an increase in activity. I thought I had already posted my solution but I guess not.

The fix for me was to do the firmware update and I think I also downloaded the driver.

You can go to to find the proper driver and firmware update for your laptop.

Make sure to do the firmware update first to see if that solves it. I don't remember since it's been a while back but I believe it was the firmware update alone that solved it.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation