• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2019 06:50 AM - edited ‎05-29-2019 07:32 AM

HP Recommended
Product: ZBook 15 G5 mobile workstation
Operating System: Microsoft Windows 10 (64-bit)

I use HP Thunderbolt Dock G2 with my ZBook 15 G5 mobile workstation. It is attached as a self powered device attached to Thunderbolt Port 1.

When I open HP Performance Advisor Block Diagram, I can't get Thunderbolt 3 Controller details. When I click on it, nothing happens. No Error message at all. The controller is not sleeping when a device is attached to one of its ports. Can you please help?

Block Diagram.png

 

I use the latest versions available:

BIOS Version: Q70 Ver. 01.07.00

HP performance Adviser Version: 2.1.3730.0 (5/23/2019)

HP Thunderbolt Software Package Software Version: 17.4.78.500

Thunderbolt Controller Driver Version: 17.4.78.21

Thunderbolt Controller NVM Firmware version: 35.00 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.