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‎05-29-2019 06:50 AM - edited ‎05-29-2019 07:32 AM

HP Recommended
Product: ZBook 15 G5 mobile workstation
Operating System: Microsoft Windows 10 (64-bit)

I use HP Thunderbolt Dock G2 with my ZBook 15 G5 mobile workstation. It is attached as a self powered device attached to Thunderbolt Port 1.

When I open HP Performance Advisor Block Diagram, I can't get Thunderbolt 3 Controller details. When I click on it, nothing happens. No Error message at all. The controller is not sleeping when a device is attached to one of its ports. Can you please help?

Block Diagram.png

 

I use the latest versions available:

BIOS Version: Q70 Ver. 01.07.00

HP performance Adviser Version: 2.1.3730.0 (5/23/2019)

HP Thunderbolt Software Package Software Version: 17.4.78.500

Thunderbolt Controller Driver Version: 17.4.78.21

Thunderbolt Controller NVM Firmware version: 35.00 

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