HP Performance Tune-up Check Version: 2.1.5.1 - HRESULT 0x8007007E error

[7w34t5iwyyqowhf]

About HP Performance Tune-up Check

Version: 2.1.5.1

I have the latest version of HP Support Assistant. Had it reinstalled 3 times. When I go to Tune-Up check, I am unable to get the full performance tune-up: it will not delete recycle bin, browser history,  and won't perform system file checker task. Everything comes back with HRESULT 0x8007007E error. 

DO NOT recommend to reinstall, to install latest version of HP Support Assistant or to delete files and tune up the PC manually. I already reinstalled the latest version 3 times. And I know how to carry out the tasks manually or through CMD prompt. I just need to get my HP Support Assistance up-and-running as it should. DO NOT answer this thread if you don't know the answer or going to copy-paste a canned response (i.e. find latest version of HP SA and download it, uninstall current HP SA, restart PC, reinstall it, delete files manually and etc.).

[Max3Aj]

@7w34t5iwyyqowhf, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

I understand you're looking for a real fix for the HRESULT 0x8007007E error in HP Performance Tune-up Check (v2.1.5.1) on your HP 14-ep0000 laptop, without the usual reinstall or manual workaround suggestions.

Here's a more technical and targeted approach:

Root Cause (Likely)

The error 0x8007007E typically means:

"The specified module could not be found."

This usually points to a missing or unregistered system DLL that the HP Support Assistant (HPSA) Tune-up module depends on—especially for tasks like:

• Deleting browser history
• Running System File Checker (SFC)
• Cleaning Recycle Bin

These tasks often rely on Windows built-in COM components or WMI providers, and if a required DLL is missing or not properly registered, the HPSA module fails.

Suggested Fixes (No Reinstall, No Manual Cleanup)

Check for Missing Dependencies

Use Dependency Walker or Process Monitor to trace what DLL or module is failing when the Tune-up Check runs. But here's a quicker method:

Run this in Command Prompt (Admin):

sfc /scannow

Even though you know how to do this manually, this helps verify if the system DLLs are intact—especially msvcp140.dll, vcruntime140.dll, or atl.dll, which are often required.

Re-register Key DLLs

Try re-registering some common DLLs that HPSA might rely on:

• regsvr32 atl.dll regsvr32 scrrun.dll regsvr32 jscript.dll regsvr32 vbscript.dll
• These are often used in scripting and cleanup tasks.

Check Windows Task Scheduler

HP Tune-up Check uses scheduled tasks under:

Task Scheduler > Task Scheduler Library > Hewlett-Packard > HP Support Assistant

Make sure the tasks like HP Support Solutions Framework Service or HP Tune-up are:

• Not disabled
• Not corrupted (delete and recreate if needed)

Enable Windows Script Host

• If disabled via Group Policy or Registry, it can break HPSA scripts.
• Check this registry key:
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Script Host\Settings
• Ensure Enabled is set to 1.

Check HP Services

Ensure these services are running:

• HP Support Solutions Framework Service
• HP CASL Framework Service
• Windows Management Instrumentation (WMI)

You can restart them via services.msc.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[7w34t5iwyyqowhf]

None of the suggested steps worked. However, the issue magically resolved itself two days later, as if some background update occurred without my awareness. Not sure what triggered the error and how it got fixed, but the HP Support works now, so this thread can be closed.