HP Performance Tune-up Check isn't working. Optimize my performance it gives error

[Sheneedshelp1]

HP Performance Tune-up Check isn't working. Optimize my performance it gives error 

1.[A1]- Operation not complete for deleting temp files

2.[B1]- Operation not complete for prefetch files.

[A_Gayathri]

Hi @Sheneedshelp1, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP Spectre X360 - 15-Ap012dx (ENERGY STAR) P Performance Tune-up Check isn't working

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Disk cleanup in Windows

How to Delete Temporary Files in Windows 10 Similar Document please refer

HOW TO DELETE USING A RUN COMMAND

If you’re wondering how to delete temporary files in Windows 10 using CMD prompts, it’s actually much easier to accomplish all at once using Run. This is an efficient way to get rid of a big backlog all at once, but there are risks involved, as you may delete files that another program or update is using.

1.Click the Windows + R key to open Run

2. Write prefetch into the Open field and click OK or hit Enter

3. Select the files you want to get rid of and right-click to delete

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gary123456789]

Same problem with an  HP ENVY Desktop PC TPE01-3000i. Suggestions

[A_Gayathri]

@Gary123456789 

May I know how it is working after trying the above Troubleshooting steps? 

[Gary123456789]

Yes, and no change.

[A_Gayathri]

@Gary123456789,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gary123456789]

No blue envelope.When I click on the link, it says no privileges.