HP Printer

[BEV1948]

I will not be purchasing anymore HP  products beside the ink for the printer.  I had/have a horrible experience.  I have been a loyal customer of HP for many years, until now.  I purchased a brand new  HP Envy 6155e All-in-One Printer from Target on February 6, 2026.  The printer stop working on or around April 14th, I contacted the HP printer technical support team.   The technical support person deemed the printer as no longer working after 2 hours of trying to trouble shoot as to what the problem was.   The technical person stated that I would receive a new printer.   I received a replacement refurbished printer, I initially brought a brand new printer that is still in warranty and in addition I had this printer less then six months.  I was told I was going to get a new printer and instead I was shipped a refurbished printer.  This is bad business practices in addition false information given to a loyal customer.  I will not purchase anything else from HP and I will not recommend the HP company to anyone.  I will be contacting the United States Better Business Bureau of NYC to file a complaint as well.

[Deep_World]

Hi @BEV1948,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I completely understand your concern. Your loyalty to HP over the years is valuable, and I understand this situation has shaken your trust.

I sincerely undertand the  disappointment you’ve encountered with your HP Envy 6155e All‑in‑One Printer and the replacement process. 

Could you kindly share the case ID via private message, I will a check in this matter. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community
 

Your feedback about this process is important, and I will ensure it is shared with the appropriate teams to prevent similar issues in the future.

I hope this helps.