HP Privacy Settings

[niverpool]

When I try to open HP Privacy Settings, I receive the message ' An error has occurred retrieving Privacy Settings' and I cannot access them. Any ideas how to fix?

[Mans]

@niverpool 

Hello,

In order to help you resolve this incident, I invite you to follow the instructions of the HP link Error "An Error Has Occurred Retrieving Privacy Settings".

Also try updating the applications and games: https://support.microsoft.com/en-gb/help/4026259/.

• On the taskbar, select Microsoft Store  > More  > Downloads and updates > Get updates.

Do not hesitate to contact us in case of need.

Best regards,

[niverpool]

Hi Mans

Thanks for your quick reply. I had seen this post, but mone is not a Business Notebook, and I don't have this option in my BIOS, so, unfortunately, this solution is not applicable.

Best Regards.

[Mans]

@niverpool 

Thanks for your return,

Try the following solution:

1. On the keyboard, simultaneously press the Windows logo key and R. The Run window opens.

2. Type services.msc, then press Enter. The Services (Local) window opens.

3. Locate HP Touchpoint Analytics or HP Analytics service in Services (Local)
4. Make sure it is running: set it to start automatically and start it if stopped.
5. Restart computer.
6. Open the HP Privacy Settings application again.

Let me know if that solves the issue you encountered.

Best regards,🤠

[niverpool]

Hi, and thanks for coming back to me.

Neither of these services show up on my list of services.

Best Regards

[Mans]

@niverpool 

Thanks for your return,

What is the exact model of your laptop (e.g. 5ES85EA)?
To find this product number P/N: this document.

What is the BIOS version currently installed on your computer (e.g. F.26)?

• Using the notebook keyboard, press the fn and esc keys or CTRL + ALT and S keys to open the HP System Information utility.
  

In case of need, do not hesitate to solicit us.

Best regards,🤠

[niverpool]

Hi

My laptop is 

HP ENVY Laptop 17-ce0xxx

Product Number:  6TD37EA#ABU

Motherboard ID: 85E5

BIOS:  F.08-11/25/2019

Best Regards

[niverpool]

HI 

Sorry, forgot one piece of information:

My laptop is 

HP ENVY Laptop 17-ce0xxx

Product Number:  6TD37EA#ABU

Motherboard ID: 85E5

BIOS:  F.08-11/25/2019

Processor:  Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz

Best Regards

[Mans]

@niverpool 

Thanks for your return,

The BIOS is already up to date, so there is no need to update it.

Please uninstall and reinstall HP Privacy Settings as follows:

1. On the keyboard, press the Windows logo and X keys simultaneously.
2. Click on Windows PowerShell (admin), and then Yes.
3. Type the following command and press Enter:
   • Get-AppxPackage *HPPrivacy* -allusers | Remove-AppxPackage
4. Restart the computer.
5. Repeat steps 1 through 2.
6. Type the following command and press Enter:
   • Get-AppxPackage -allusers | foreach {Add-AppxPackage -register "$($_.InstallLocation)\appxmanifest.xml" -DisableDevelopmentMode}
7. Wait until Windows reinstalls the applications.
8. Restart the computer.
9. Try opening the HP Privacy Settings application again.

In case of need, please do not hesitate to contact us.

Best regards,

[niverpool]

Hi

Thanks for your suggestion, but I still get the error even after this procedure.

Best Regards