HP Pro Active Pen not drawing on HP x2 detachable

[Azzares]

After purchasing an HP x2 detachable, I discovered that an active pen (Synaptics) could be used. Having checked the HP website and youtube videos about this laptop, I purchased the HP Pro Active Pen.

With effort, this pen will select/deselect programs and menus. It will also show cursors.

I cannot get the pen to draw on either windows ink programs or any drawing programs I tried. Is there something I have not done within the programs or settings to setup the pen.

Passive pens and touch work perfectly well.

[Echo_Lake]

@Azzares

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that the HP ProActive Pen drawing functionality is not working on your HP x2 detachable,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Have you checked with Sticky Notes and Sketchpad?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Drawing With Windows Ink Workspace Using a Digital Pen video: Click Here  

Let's check the Pen settings:

1. Using the search box on the taskbar, search for and open Pen settings.

2. Choose your pen settings from the following options:

   • Choose which hand you write with

   • Show visual effects

   • Show the cursor

   • Ignore touch input when I'm using my pen

   

3. Scroll down to choose your Handwriting Input Panel settings from the following options:

   • Write in the handwriting panel with your fingertip

   • Show the handwriting panel when not in tablet mode and there's no keyboard attached

   

4. Scroll down to choose your Windows Ink Workspace settings from the following options:

   • Show recommended app suggestions

   • Select pen behavior when you click once

   • Select pen behavior when you double-click

   • Select pen behavior when you press and hold (only supported on some pens)

   • Allow apps to override the shortcut button behavior

   

Also, you can use this article to troubleshoot: Using a Pen with Windows Ink Workspace

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Azzares]

Thanks for your swift reply.

Product number X9W41EA#ABU 

Product name HP x2 Detachable 10-p0XX

I have done this and other settings but nothing working.  A program called Paint 3D will sometimes give a mark where the pen touches but cannot give continuous lines etc.

Eric

[The_Fossette]

@Azzares,

I am responding on behalf of @Echo_Lake as he is out for the day. It is great to have you back and your patience is greatly appreciated.

I see that below are the supported Active pens for your computer.

HP Active Pen (Synaptics)

J4R51AA (CAN/ENG, APJ)

SPS: 773175-001

HP Pro Tablet Active Pen (Synaptics)

K8P73AA

SPS: 798051-001

Please make sure you are using one of the above-listed pens. If you are using one of the above-listed pens and still facing the issue then, I am sending you a private message suggesting the next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!