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Locked

‎06-19-2023 09:52 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3X9AV)

I am trying to do a recovery on an HP 15-dw3000.  I have downloaded the files onto USB and it appears to load fine onto the disk.  When it re-boots it gives an error that "the recovery attempt has failed." I can save/read the logs or re-try and the re-try only comes back to the same error.

 

Is there some place I can send the .zip file with the logs so someone can tell me where it fails and what I can do to correct the recovery.

Category:
1 person had the same question
7 REPLIES 7

‎06-19-2023 10:04 AM

HP Recommended

Hi:

 

You do not have sufficient forum privileges yet to attach a file.

 

The error report should be a text file, so you should be able to just copy and paste the text report as your reply.

Was this reply helpful? Yes No

‎06-19-2023 10:14 AM

HP Recommended

Thanks for your help...

Unfortunately there are many "log" and "txt" files listed in many folders - is there a specific one that I should paste?

Was this reply helpful? Yes No

‎06-19-2023 10:16 AM

HP Recommended

You're very welcome.

 

Unfortunately, I don't know which one(s) you need to paste.

 

One of them should tell you why the recovery failed.

 

It is normally a play-by-play summary of the recovery.

 

 

Was this reply helpful? Yes No

‎06-19-2023 10:33 AM

HP Recommended

I believe this is the one to start with, thanks,

CTOError.flg

 

[11:33:21.26][ChkError.cmd] **************************************************
[11:33:21.28][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[11:33:21.28][ChkError.cmd] --------------------------------------------------
[11:33:21.28][ChkError.cmd] Check SW Error...
[11:33:21.29][ChkError.cmd] --------------------------------------------------
[11:33:21.29][ChkError.cmd]
[11:33:21.29][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[11:33:21.31][ChkError.cmd]
[11:33:21.31][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[11:33:21.32][ChkError.cmd]
[11:33:21.32][ChkError.cmd] Check 2nd parameter [PASS3]
[11:33:21.32][ChkError.cmd]
[11:33:21.34][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,FAILUREFLG,RMFAIL]
[11:33:21.34][ChkError.cmd] --------------------------------------------------
[11:33:21.34][ChkError.cmd] Checking : Memory Dump
[11:33:21.36][ChkError.cmd] Could not find memory dump...
[11:33:21.36][ChkError.cmd]
[11:33:21.36][ChkError.cmd] [DumpFile]
[11:33:21.37][ChkError.cmd] Result=PASSED
[11:33:21.37][ChkError.cmd] --------------------------------------------------
[11:33:21.37][ChkError.cmd] Checking : Apps' log
[11:33:21.39][ChkError.cmd]
[11:33:23.48][ChkError.cmd] [AppsLog]
[11:33:23.48][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS3_BBV3_BBApps.log]
[11:33:23.49][ChkError.cmd] Result=FAILED
[11:33:23.49][ChkError.cmd] --------------------------------------------------
[11:33:23.50][ChkError.cmd] Checking : Yellow-Bang
[11:33:23.50][ChkError.cmd]
[11:33:23.50][ChkError.cmd] Run [PINChkT.exe /dev /s]
[11:33:23.81][ChkError.cmd]
[11:33:23.81][ChkError.cmd] Append [REGDEVT_PASS3_BBV3.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : Unknown USB Device (Port Reset Failed)
PNPDeviceID : USB\VID_0000&PID_0001\5&334EBF10&0&13
Code : [43]

[11:33:23.81][ChkError.cmd]
[11:33:23.81][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG]
[11:33:23.87][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG.
[11:33:23.87][ChkError.cmd] There was some FAILED device...
[11:33:23.87][ChkError.cmd] or, there was not target file...
[11:33:23.87][ChkError.cmd] Result=FAILED
[11:33:23.92][ChkError.cmd]
[11:33:24.18][ChkError.cmd] --------------------------------------------------
[11:33:24.18][ChkError.cmd] Checking : FAILURE.flg
[11:33:24.24][CheckFailureFlags.cmd] **************************************************
[11:33:24.25][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[11:33:24.25][CheckFailureFlags.cmd] --------------------------------------------------
[11:33:24.25][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS3_BBV3]
[11:33:24.25][CheckFailureFlags.cmd] --------------------------------------------------
[11:33:26.07][CheckFailureFlags.cmd]
[11:33:26.07][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[11:33:26.08][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 7A12-07F9

Directory of c:\system.sav

07/28/2022 10:34 AM <DIR> 2ndCap
06/15/2023 11:33 AM 46 ChkError.cmd.FAILURE.flg
07/08/2022 02:57 AM 21,028 CNB22WW2MLT601.ini
07/28/2022 02:25 AM 17,285 CNDPKA20086E_DPS
07/28/2022 10:39 AM <DIR> CONFIG
07/28/2022 02:27 AM 11,297 cpqdl.ini
07/28/2022 02:27 AM 5,925 CTO.TXT
07/28/2022 02:27 AM 14 CTOHW.TXT
06/15/2023 11:52 AM <DIR> EXCLUDE
06/15/2023 12:28 PM <DIR> ExitProc
06/15/2023 11:32 AM <DIR> Flags
07/28/2022 10:34 AM 11,569 Info.bom
07/28/2022 02:24 AM 5,799 IPA50THMABA2H201EN
06/15/2023 11:33 AM <DIR> logs
06/16/1997 03:42 AM 46 REBOOT.ME
07/28/2022 10:04 AM 368 REGFLUSH.LOG
06/15/2023 11:32 AM 66 Result.ini
07/28/2022 09:53 AM <DIR> support
07/28/2022 10:01 AM 529,958 SYSINFO.LOG
07/28/2022 02:31 AM <DIR> WinPE_Offline
07/28/2022 02:32 AM <DIR> WinPE_Online
07/28/2022 02:32 AM <DIR> WinPE_OnLine_4WinRE
06/15/2023 11:56 AM <DIR> WIN_Offline
06/15/2023 10:19 AM <DIR> WSDVTDC
12 File(s) 603,401 bytes
12 Dir(s) 219,675,537,408 bytes free
[11:33:26.08][CheckFailureFlags.cmd] --------------------------------------------------
[11:33:26.08][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[11:33:26.10][CheckFailureFlags.cmd] **************************************************
[11:33:26.12][ChkError.cmd]
[11:33:26.12][ChkError.cmd] [FAILURE_FLAG]
[11:33:26.12][ChkError.cmd] Result=PASSED
[11:33:26.12][ChkError.cmd] --------------------------------------------------
[11:33:26.13][ChkError.cmd] Checking : RMFAIL.flg exists or not
[11:33:26.13][ChkError.cmd]
[11:33:26.13][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[11:33:26.15][ChkError.cmd]
[11:33:26.15][ChkError.cmd] [RMFAIL]
[11:33:26.15][ChkError.cmd] Result=PASSED
[11:33:26.15][ChkError.cmd] Call UnitData_ImgChk.cmd C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log
[11:33:26.21][ChkError.cmd]
[11:33:26.21][ChkError.cmd] --------------------------------------------------
[11:33:26.23][ChkError.cmd] Some error detected...
[11:33:26.23][ChkError.cmd]
[11:33:26.24][ChkError.cmd] --------------------------------------------------
[11:33:26.24][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[11:33:26.24][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] found [2] SW issue[s]...
[11:33:26.24][ChkError.cmd] --------------------------------------------------
[11:33:26.26][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[11:33:26.26][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[11:33:26.26][ChkError.cmd]
[11:33:26.26][ChkError.cmd] --------------------------------------------------
[11:33:26.27][ChkError.cmd]
[11:33:26.27][ChkError.cmd] This is for customer image...
[11:33:26.27][ChkError.cmd]
[11:33:26.27][ChkError.cmd] Trigger CTO panic...
[11:33:26.29][ChkError.cmd]
[11:33:26.29][ChkError.cmd] --------------------------------------------------
[11:33:26.29][ChkError.cmd] [ChkError.cmd] has completed...
[11:33:26.29][ChkError.cmd] **************************************************
[11:33:26.52] [PANIC.cmd] has been called at non-WinPE environment.
[11:33:26.52] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[11:33:21.26][ChkError.cmd] **************************************************
[11:33:21.28][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[11:33:21.28][ChkError.cmd] --------------------------------------------------
[11:33:21.28][ChkError.cmd] Check SW Error...
[11:33:21.29][ChkError.cmd] --------------------------------------------------
[11:33:21.29][ChkError.cmd]
[11:33:21.29][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[11:33:21.31][ChkError.cmd]
[11:33:21.31][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[11:33:21.32][ChkError.cmd]
[11:33:21.32][ChkError.cmd] Check 2nd parameter [PASS3]
[11:33:21.32][ChkError.cmd]
[11:33:21.34][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,FAILUREFLG,RMFAIL]
[11:33:21.34][ChkError.cmd] --------------------------------------------------
[11:33:21.34][ChkError.cmd] Checking : Memory Dump
[11:33:21.36][ChkError.cmd] Could not find memory dump...
[11:33:21.36][ChkError.cmd]
[11:33:21.36][ChkError.cmd] [DumpFile]
[11:33:21.37][ChkError.cmd] Result=PASSED
[11:33:21.37][ChkError.cmd] --------------------------------------------------
[11:33:21.37][ChkError.cmd] Checking : Apps' log
[11:33:21.39][ChkError.cmd]
[11:33:23.48][ChkError.cmd] [AppsLog]
[11:33:23.48][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS3_BBV3_BBApps.log]
[11:33:23.49][ChkError.cmd] Result=FAILED
[11:33:23.49][ChkError.cmd] --------------------------------------------------
[11:33:23.50][ChkError.cmd] Checking : Yellow-Bang
[11:33:23.50][ChkError.cmd]
[11:33:23.50][ChkError.cmd] Run [PINChkT.exe /dev /s]
[11:33:23.81][ChkError.cmd]
[11:33:23.81][ChkError.cmd] Append [REGDEVT_PASS3_BBV3.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : Unknown USB Device (Port Reset Failed)
PNPDeviceID : USB\VID_0000&PID_0001\5&334EBF10&0&13
Code : [43]

[11:33:23.81][ChkError.cmd]
[11:33:23.81][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG]
[11:33:23.87][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG.
[11:33:23.87][ChkError.cmd] There was some FAILED device...
[11:33:23.87][ChkError.cmd] or, there was not target file...
[11:33:23.87][ChkError.cmd] Result=FAILED
[11:33:23.92][ChkError.cmd]
[11:33:24.18][ChkError.cmd] --------------------------------------------------
[11:33:24.18][ChkError.cmd] Checking : FAILURE.flg
[11:33:24.24][CheckFailureFlags.cmd] **************************************************
[11:33:24.25][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[11:33:24.25][CheckFailureFlags.cmd] --------------------------------------------------
[11:33:24.25][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS3_BBV3]
[11:33:24.25][CheckFailureFlags.cmd] --------------------------------------------------
[11:33:26.07][CheckFailureFlags.cmd]
[11:33:26.07][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[11:33:26.08][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 7A12-07F9

Directory of c:\system.sav

07/28/2022 10:34 AM <DIR> 2ndCap
06/15/2023 11:33 AM 46 ChkError.cmd.FAILURE.flg
07/08/2022 02:57 AM 21,028 CNB22WW2MLT601.ini
07/28/2022 02:25 AM 17,285 CNDPKA20086E_DPS
07/28/2022 10:39 AM <DIR> CONFIG
07/28/2022 02:27 AM 11,297 cpqdl.ini
07/28/2022 02:27 AM 5,925 CTO.TXT
07/28/2022 02:27 AM 14 CTOHW.TXT
06/15/2023 11:52 AM <DIR> EXCLUDE
06/15/2023 12:28 PM <DIR> ExitProc
06/15/2023 11:32 AM <DIR> Flags
07/28/2022 10:34 AM 11,569 Info.bom
07/28/2022 02:24 AM 5,799 IPA50THMABA2H201EN
06/15/2023 11:33 AM <DIR> logs
06/16/1997 03:42 AM 46 REBOOT.ME
07/28/2022 10:04 AM 368 REGFLUSH.LOG
06/15/2023 11:32 AM 66 Result.ini
07/28/2022 09:53 AM <DIR> support
07/28/2022 10:01 AM 529,958 SYSINFO.LOG
07/28/2022 02:31 AM <DIR> WinPE_Offline
07/28/2022 02:32 AM <DIR> WinPE_Online
07/28/2022 02:32 AM <DIR> WinPE_OnLine_4WinRE
06/15/2023 11:56 AM <DIR> WIN_Offline
06/15/2023 10:19 AM <DIR> WSDVTDC
12 File(s) 603,401 bytes
12 Dir(s) 219,675,537,408 bytes free
[11:33:26.08][CheckFailureFlags.cmd] --------------------------------------------------
[11:33:26.08][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[11:33:26.10][CheckFailureFlags.cmd] **************************************************
[11:33:26.12][ChkError.cmd]
[11:33:26.12][ChkError.cmd] [FAILURE_FLAG]
[11:33:26.12][ChkError.cmd] Result=PASSED
[11:33:26.12][ChkError.cmd] --------------------------------------------------
[11:33:26.13][ChkError.cmd] Checking : RMFAIL.flg exists or not
[11:33:26.13][ChkError.cmd]
[11:33:26.13][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[11:33:26.15][ChkError.cmd]
[11:33:26.15][ChkError.cmd] [RMFAIL]
[11:33:26.15][ChkError.cmd] Result=PASSED
[11:33:26.15][ChkError.cmd] Call UnitData_ImgChk.cmd C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log
[11:33:26.21][ChkError.cmd]
[11:33:26.21][ChkError.cmd] --------------------------------------------------
[11:33:26.23][ChkError.cmd] Some error detected...
[11:33:26.23][ChkError.cmd]
[11:33:26.24][ChkError.cmd] --------------------------------------------------
[11:33:26.24][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[11:33:26.24][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] found [2] SW issue[s]...
[11:33:26.24][ChkError.cmd] --------------------------------------------------
[11:33:26.26][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[11:33:26.26][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[11:33:26.26][ChkError.cmd]
[11:33:26.26][ChkError.cmd] --------------------------------------------------
[11:33:26.27][ChkError.cmd]
[11:33:26.27][ChkError.cmd] This is for customer image...
[11:33:26.27][ChkError.cmd]
[11:33:26.27][ChkError.cmd] Trigger CTO panic...
[11:33:26.29][ChkError.cmd]
[11:33:26.29][ChkError.cmd] --------------------------------------------------
[11:33:26.29][ChkError.cmd] [ChkError.cmd] has completed...
[11:33:26.29][ChkError.cmd] **************************************************
[11:33:26.57][InactiveSP.cmd] **************************************************
[11:33:26.57][InactiveSP.cmd] [InactiveSP.cmd] has started...
[11:33:26.57][InactiveSP.cmd] --------------------------------------------------
[11:33:26.59][InactiveSP.cmd] Inactive System Parition...
[11:33:26.59][InactiveSP.cmd] --------------------------------------------------
[11:33:26.59][InactiveSP.cmd]
[11:33:26.60][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[11:33:26.60][InactiveSP.cmd]
[11:33:26.60][InactiveSP.cmd] Inactive ESP...
[11:33:26.62][InactiveSP.cmd]
[11:33:26.63][DrvLtr2ESP.cmd] **************************************************
[11:33:26.63][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...
[11:33:26.63][DrvLtr2ESP.cmd] --------------------------------------------------
[11:33:26.63][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[11:33:26.65][DrvLtr2ESP.cmd]
[11:33:26.65][DrvLtr2ESP.cmd]
[11:33:26.65][DrvLtr2ESP.cmd] Detect ESP partition index...
[11:33:26.67][DrvLtr2ESP.cmd]
[11:33:26.71][DrvLtr2ESP.cmd] ESP partition index = [1]
[11:33:26.72][DrvLtr2ESP.cmd] ESP drive letter = [E:]
[11:33:26.73][DrvLtr2ESP.cmd]
[11:33:26.73][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[11:33:26.73][DrvLtr2ESP.cmd]
[11:33:26.81][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[11:33:26.81][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[11:33:26.83][DrvLtr2ESP.cmd] --------------------------------------------------
[11:33:26.83][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[11:33:26.83][DrvLtr2ESP.cmd] **************************************************
[11:33:27.01][InactiveSP.cmd] Found ESP [S:]...
[11:33:27.02][InactiveSP.cmd] going to rename .efi files to disable ESP...
[11:33:27.03][InactiveSP.cmd] Inactive ESP successfully.
[11:33:27.03][InactiveSP.cmd]
[11:33:27.03][InactiveSP.cmd] Active BP...
[11:33:27.05][InactiveSP.cmd]
[11:33:27.06][InactiveSP.cmd] BP drive letter = [D:]
[11:33:27.06][InactiveSP.cmd] Active BP successfully.
[11:33:27.06][InactiveSP.cmd]
[11:33:27.06][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[11:33:27.08][InactiveSP.cmd] --------------------------------------------------
[11:33:27.08][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[11:33:27.08][InactiveSP.cmd] **************************************************
[11:33:27.26] [PANIC.cmd] going to reboot Windows...

Was this reply helpful? Yes No

‎06-19-2023 11:11 AM

HP Recommended

Yes, that appears to be the one, but I don't know the exact reason for why it failed.

 

It shows failure points in a couple of places

 

FAILED DEVICE #0:
Description : Unknown USB Device (Port Reset Failed)
PNPDeviceID : USB\VID_0000&PID_0001\5&334EBF10&0&13
Code : [43]

 

[11:33:23.87][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG.
[11:33:23.87][ChkError.cmd] There was some FAILED device...
[11:33:23.87][ChkError.cmd] or, there was not target file...

 

[11:33:26.23][ChkError.cmd] Some error detected...

 

The only suggestion I can offer for trying to get the recovery media to work, would be to go into the BIOS and set the date and time to the PC's 'Born on' date and try the recovery drive again.

 

If it fails again, the only other suggestion I can offer would be to clean install W10 by making a bootable USB installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you get W10 to install that way, you can then install the drivers and available software from your notebook's support page.

 

HP Laptop PC 15-dw3000 (1A3X9AV) Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No

‎06-19-2023 11:30 AM

HP Recommended

Thank You !!!

 

Will attempt to do that and see what happens.

Was this reply helpful? Yes No

‎06-19-2023 11:31 AM

HP Recommended

You're very welcome.

 

Fingers crossed...

Was this reply helpful? Yes No
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