HP Risk Free Care Pack Rebate - no response, no check

[songndancegrl]

Like so many others, I too have submitted the proper paperwork to receive the HP Risk Free Care Pack rebate that I purchased with both my laptops. Everything is completed accurately, submitted within the proper timeframe and I've had no response or reply since my submission in January 2024. I can't find a way to get any help or response and from what I can find online, this seems to be a common problem. I am so disappointed in HP. This is a last-ditch effort to get advice on how to get this resolved and move on. Thank you for any insight!

[Sneha_01]

Hi @songndancegrl,

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[songndancegrl]

@Rachel571 I don't have an option to access private messages in or next to the black box (options are manage HP acct or sign out) or the songndancegrl (options are my profile, my settings, my posts, my subscriptions). Please advise. 

[Nal_NR]

Hi @songndancegrl,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Once again, I will check and send the details via private message. Thanks

[songndancegrl]

I have a notification of the reply to the thread, but still no envelope or message icon. No private messages can be found... Please help me and stop with the run around.