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‎02-19-2021 12:39 PM

HP Recommended

https://support.hp.com/ie-en/document/c05820785

I'm not sure if it will work for your device but worth trying,  it's aimed at business class but does what support assist does too. 

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‎02-19-2021 12:41 PM

HP Recommended

I might have posted this twice, but, 

 

Try setting a manual ip and dns.

 

https://www.youtube.com/watch?v=5iRp1Nug0PU&t=111s

https://www.youtube.com/watch?v=9BD264pKWzc&t=3s

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