cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 3
36 24 5 8
Message 1 of 2
359
Flag Post

Solved!

HP SUPPORT ASSISTANT not working

HP Recommended
Elitebook8470P / Elitepad1000G
Microsoft Windows 10 (64-bit)

Since I have upgraded to the latest version of HP SUPPORT ASSISTANT v 8.3.34.7 (Framework v 12.5.32.37; Configuration Files v 8.0.6493.1554) I have lost the ability to check for Updates.


Everytime I try to check for updates, I can only get the green checkmark on the "Connecting to HP servers" step; all the others have an error checkmark (grey cross).


I have tried to uninstall HP SUPPORT ASSISTANT and reinstall it on both my machines (HP Elitebook 8470p; HP Elitepad 1000 G2) and the error is the same.


Does anyone knows how to fix this?

1 REPLY 1
Highlighted
Author
Level 3
36 24 5 8
Message 2 of 2
Flag Post
HP Recommended

This issue was fixed with today's update for HP Support Assistant v 8.3.50.9

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation