HP Simple Pass Identity checker doesnt work

[IMac007]

My simple pass indenty protection has stopped working.

Never works from startup occassionally works after it has rewaken from sleep mode but not hibernate

[The_Fossette]

@IMac007,

Welcome to the HP Support Community!

Uninstall the simple pass software from the computer and restart the computer. Download and install the software again from the below link.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[IMac007]

Hello 

I just found thjs letter writing part.

I'm not fluent with these community support things, but I can see they are a valuable thingmebob.

Thanks

Ps my user name IMac007 seems to have an @ sign in front of it, did I put it there or is it an add on from the system.

[Jeet_singh]

Let's try some troubleshooting steps now (You can skip the below step if you have already tried it)

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

Install the latest printer fingerprint drivers from this link. Click Here

Also, try the steps recommended below.

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

Roll back drivers / use default drivers

Open Device Manager by right clicking the Start Button and choosing Device Manager from the list.
Locate your fingerprint driver and double click it to open its properties.
Click the Roll Back Driver button.

Prevent your PC from turning off USB devices

Open Device Manager.

Go to Universal Serial Bus controllers section and double click USB Root Hub.
Navigate to the Power Management tab. Now uncheck Allow the computer to turn off this device to save power. Click on OK to save changes.
Repeat these steps for all USB Root Hub devices that you have on your PC.

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!