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‎08-30-2016 11:21 PM - edited ‎08-30-2016 11:26 PM

HP Recommended
Product: HP Envy 17-N152NA
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

Not sure what happened to my original post, seems to have been removed for some reason... 

 

Last week I purchased the above notebook, a HP Envy 17-N152NA, model N9Q54EA which both the store specification and the specification on the HP website say that the note book has HP SimplePass Identity Protection Software but for some reason mine does not... 

 

I have looked in Recovery manager and it does not even list it to be reinstalled.. 

 

It does have the fingerprint scanner, and the biometric option in device manager and I can set up a PIN and then setup fingerprint in setting although that is greyed out as I have yet to add a pin.

 

I have noticed that i DO NOT have biometric options listed in control panel which it seems it should, or would this appear when the software is installed?

 

If I go to the HP Support and drivers page for the notebook HP SimplePass Identity Protection Software is listed, do I just need to download this? Is it not needed as it appeares Windows 10 will use its own method? or are the specifications incorrect? I suspect not as both HP and the store say it has the option and HP show the software to download.

 

Thanks and sorry sorry for all the questions and if my original post broke any rules..

 

Hope you can offer advice (again) on all the questions above. 

 

Stuart

 

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‎08-31-2016 10:12 AM - edited ‎08-31-2016 10:13 AM

HP Recommended

@StuartTunstall,

 

The Riddle_Decipher is at your service!

 

I understand that you've had a few questions about the HP SimplePass software among others, I went through your product details and you are right about it being a part of the package!

 

To let you know, you are also right about windows 10 using its own protection methods as well, but if you like the simple pass, I would recommend you to download the interface available here (download the drivers for the fingerprint reader as well, that should resolve the issue).

Keep me posted!
Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

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‎08-31-2016 10:12 AM - edited ‎08-31-2016 10:13 AM

HP Recommended

@StuartTunstall,

 

The Riddle_Decipher is at your service!

 

I understand that you've had a few questions about the HP SimplePass software among others, I went through your product details and you are right about it being a part of the package!

 

To let you know, you are also right about windows 10 using its own protection methods as well, but if you like the simple pass, I would recommend you to download the interface available here (download the drivers for the fingerprint reader as well, that should resolve the issue).

Keep me posted!
Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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