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‎02-04-2025 04:26 AM

HP Recommended
Product: HP ENVY 17-j102sr Leap Motion TS SE Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 11

It turned out that " HP SimplePass Service" conflicts with "Windows Biometric Service" on FingerPrint sensor usage.

The behavior: 1) On login screen FP sensor stops working with the 50% probability.

2) Trying to setup FP in Windows Hello leads to empty window after clicking "Get Started"(always).

Windows Biometric Service hangs forever without any notification or error message, taking 10% CPU time constantly.

Solution: Stop "HP SimplePass Service" and set its Startup type to Manual or Disabled (In standard windows services app).

FP Driver info(stable one):  Validity Sensors (WBF) (PID=0050), Provider: Validity Sensors, Inc., Date: 04-Dec-15, Version: 4.5.327.0, Signer: Microsoft Windows Hardware Compatibility Publisher.

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