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Rudra9
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Message 1 of 4
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HP SimpleSave backup software deleted accidently

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Microsoft Windows 10 (64-bit)

Hi,

 

I had accidentally deleted the HP SimpleSave backup software from my HP External hard drive and it now does now open up. It shows never ending green progress bar but won't go beyond it.

 

I searched everywhere but could not find the  SimpleSave software. Kindly help as all my important data is backed up in that hard drive.

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Rudra9 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

 

In the meantime, please try the steps mentioned on this link: Click here to view a related post

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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Rudra9
Author
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Message 3 of 4
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The following is the product detail:

 

HP USB 3.0 External Portable Drive px3100
HP P?N: 793835-001

 

I had tried using the drive on other laptops but failed.

 

Please note:  I have another HP USB External Hard Drive of the same make and both my drives now has the same problem. I am unable to use both. Both having the same green progress bar. 

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Rudra9

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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