cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ayden1
New member
1 0 0 0
Message 1 of 2
110
Flag Post

HP Smart Adapter

HP Recommended
Omen 15
Microsoft Windows 10 (64-bit)

Hi i keep getting the message on my omen 15 laptop

 

"The Smart AC Adapter connected will power your computer, but potentially at a reduced performance level. Your computer is designed to vary performance as needed when a smaller capacity Smart AC Adapter is connected.  Resource intensive tasks may cause your system not to perform at its highest level with a smaller capacity Smart AC Adapter.  Please connect a higher capacity Smart AC Adapter for full performance."

and this is the original 200w smart ac adapter, I've had this laptop for about 7 months and I have not noticed any damage to the ac adapter so i was wondering what could be the possible problem and what i could do to solve this solution

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
25,560 25,496 1,193 1,235
Message 2 of 2
Flag Post
HP Recommended

@ayden1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation