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HP Recommended
HP Pavilion Laptop PC 15-eg2000 IDS Base Model

HP Smart stopped working on my laptop. This has happened several times before and I tried my previous fix of uninstall then reinstall the HP Smart app from Microsoft Store but I keep getting error Code: 0x80073CFB. Tried all the problem solvers I could find but nothing seems to work.

1 REPLY 1
HP Recommended

Hi @jlwake ,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

 

Error code 0x80073CFB in the Microsoft Store usually indicates a problem with the installation of an app. Here are Troubleshooting steps you can try to resolve the issue:

Reset Microsoft Store Cache:

  • Press Win + R to open the Run dialog box.
  • Type wsreset.exe and press Enter. This will reset the Microsoft Store cache.

Use PowerShell to Reset the Microsoft Store:

  • Press Win + X and select "Windows PowerShell (Admin)" or "Command Prompt (Admin)".
  • Type the following command and press Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Check Date and Time Settings:

  • Ensure that your computer's date and time settings are correct. Incorrect date and time settings can sometimes cause issues with app installations.

Update Windows:

  • Make sure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update, and check for updates.

Run the Windows Store Apps Troubleshooter:

  • Open Settings > Update & Security > Troubleshoot.
  • Scroll down and run the "Windows Store Apps" troubleshooter.

Check and Repair System Files:

  • Open Command Prompt as an administrator.
  • Type sfc /scannow and press Enter. This command will scan and repair corrupted system files.

Check for Disk Errors:

  • Open Command Prompt as an administrator.
  • Type chkdsk /f and press Enter. This command will check and fix disk errors.

Reinstall the HP Smart App:

  • Uninstall the HP Smart app.
  • Restart your computer.
  • Open the Microsoft Store, search for the HP Smart app, and try installing it again.

Create a New User Account:

  • Create a new user account on your computer.
  • Log in to the new account and try installing the HP Smart app from the Microsoft Store.

I hope this helps. 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.