HP Smart on Windows 11

[SJamT]

I´ve been watching HP Smart app download sitting at 1% for 4 hours, and tried various ´fixes´recommended, but to no avail.

I have already downloaded HP Smart on to my Samsung A40 phone without an issue, but there it cannot find the Honor laptop.

I have Windows 11 on my new Honor laptop. There are obviously some Settings getting in the way, but I cannot identify them.

Please help !

[Dragon-Fur]

@SJamT 

Welcome to the HP Community Forum.

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@SJamT wrote:

I´ve been watching HP Smart app download sitting at 1% for 4 hours, and tried various ´fixes´recommended, but to no avail.

I have already downloaded HP Smart on to my Samsung A40 phone without an issue, but there it cannot find the Honor laptop.

I have Windows 11 on my new Honor laptop. There are obviously some Settings getting in the way, but I cannot identify them.

Please help !

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Not sure -- I can provide some places for you to check...

The phone version of the application comes from the Google Play Store.

The Windows version of the application comes from the  Microsoft Store

These are not even close to the same thing, unfortunately; there is no correlation between the two activities.

You can certainly stop the failed installation -- even if you were using a dial-up Internet, four hours is too long.

Generally, the application can install from the Store in a couple of minutes, I think.

Prerequisites to install HP Smart for Windows include and are not limited to:

• A computer / device that is running Full version of Windows that supports access the Microsoft Store
• Adequately updated Windows -- Windows Updates installed and current
• Using an account on the computer that includes Administration privilege (so the account can install apps)
• A non-VPN Internet connection adequate to reach and open the Store, find the application, and install the application on the computer

If the HP Smart app does not install, one or more of the requirements are not being met.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

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