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‎10-07-2025 03:06 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (28Z28AV)

Hi, I'm having trouble with HP Smartfriend whom I left four months ago.  They sent me an invoice today taking £10.  Last time I had to get the money back from my card company as they wouldn't refund.  I left them permanently four months ago and don't know how to stop them taking my money as I don't want their service anymore.  I cannot phone them as they are in America and HP UK don't deal with this matter.  I also have no record online of doing any subs with them that I can cancel myself.  What to do?

3 REPLIES 3

‎10-09-2025 07:21 AM

HP Recommended

Hi @Becka5 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

These requests are best addressed over the smart friend phone support team in your region. 

 

Click here https://www.hp.com/gb-en/services/consumer/smartfriend-overview.html to reach the concerned team.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎10-13-2025 09:41 AM

HP Recommended

Sorry this is not helpful at all!  It says nothing about how to cancel a subscription and Tech Support is not contactable from UK.  Guess it's a scam!

Was this reply helpful? Yes No

‎10-15-2025 09:33 AM

HP Recommended

@Becka5 

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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