HP Smartfriend have charged me even though I completely left 4 months ago

[Becka5]

Hi, I'm having trouble with HP Smartfriend whom I left four months ago.  They sent me an invoice today taking £10.  Last time I had to get the money back from my card company as they wouldn't refund.  I left them permanently four months ago and don't know how to stop them taking my money as I don't want their service anymore.  I cannot phone them as they are in America and HP UK don't deal with this matter.  I also have no record online of doing any subs with them that I can cancel myself.  What to do?

[Hawks_Eye]

Hi @Becka5 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the smart friend phone support team in your region. 

Click here https://www.hp.com/gb-en/services/consumer/smartfriend-overview.html to reach the concerned team.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Becka5]

Sorry this is not helpful at all!  It says nothing about how to cancel a subscription and Tech Support is not contactable from UK.  Guess it's a scam!

[Hawks_Eye]

@Becka5 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye