cancel
Showing results for 
Search instead for 
Did you mean: 
EMHill
New member
1 0 0 0
Message 1 of 3
3,360
Flag Post

HP Software Framework not installed

HP Recommended
HP Notebook 480
Microsoft Windows 10 (64-bit)

Trying to use hotkeys, keep getting message: 

Alert says:
Error: HP Software Framework is not installed in the System.

For manual instalation please download and install from the link - ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe
NOTE: Restart system after installation.

But the link goes to page not found. Where can I find the software?

2 REPLIES 2
Paul_Tikkanen
Level 21
Level 21
132,180 122,357 20,112 30,845
Message 2 of 3
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer, would be to install the HP support assistant software from the link below and that will automatically install the HP Software Framework, because the HP support assistant software needs that application to run as well...click on the orange download button on the upper right side of the webpage.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

 

0 Kudos
Prométhée
Level 16
Level 16
4,825 4,759 529 2,073
Message 3 of 3
Flag Post
HP Recommended

hi

I did not try to go further
but if i click the link you gave it works
If it still doesn't work, try right click open in a new window
If nothing either try another internet browser
in picture I have this:

Capture d’écran 2020-10-14 192441.png



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation