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‎04-15-2019 10:22 AM - last edited on ‎04-15-2019 07:28 PM by Retired

HP Recommended
Product: HP ProBook 470 G5
Operating System: Microsoft Windows 10 (64-bit)

the same problem after installing 'HP Inc. - SoftwareComponent - 2/1/2019 12:00:00 AM - 2.1.9.1" on HP ProBook 470 G5 Win10 H. I lost WiFi. it happened on 2 January first time, but i didnt connected it with updates. Notebook was sent to service to software factory reset. Everything was fine until yesterday 14/4/2019 (below).

Spoiler
 

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Spoiler
 

Wifi doesnt works, either there are any wifi controller, even in bios(uefi). I think that only replace ssd fix the wifi because currently uefi hp diagnostics also doesn't find wifi card (wifi card is electrically fine - it worked for a while, few minutes ago, after disconnect the ethernet cable)

P.S. Microsoft update, automatically. It cannot be uninstalled.

2 REPLIES 2

‎04-16-2019 05:49 AM

HP Recommended

wifi temporary works after "netcfg -d" on cmd under administrator privilege and uninstall wifi controller (without removing drivers) in device manager (it was neccesary to "show hidden devices")

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‎04-16-2019 08:00 AM

HP Recommended

Miniport: Intel(R) Dual Band Wireless-AC 8265, {a85021c4-b807-40a9-a61c-bc8f04ff9027}, zdarzenie: Fatal error: The miniport has failed a power transition to operational power ID10317

 

there is a series of connected accidents

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