HP Spectre X360 external monitor problems

[Susie022]

My monitor is not detecting a signal from my computer.  This has been an intermittent issue for a while but now seems to be permanent.  I'm using a usb-c to DisplayPort.

I've updated the BIOS (as others have recommended) and run the HP Diagnostic Tool: Basic Test and Thunderbolt test (even though I'm using a usb-c connection), all of which passed.

Others have suggested updating drivers e.g. Thunderbolt, but I don't know where to find this or which ones to reinstall / how to do this.  I have updated drivers before but not this.

Advice on this would be appreciated.  

[Irfan_06]

Hi @Susie022,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support