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m3habeeb
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Message 1 of 2
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HP Spectre x2 Detachable dead no longer charging

HP Recommended
HP Spectre x2 Detachable
Microsoft Windows 10 (64-bit)

HP Spectre x2 Detachable was normal running windows 10 updated. It was off, when i try to charge it, the power led indecator was off and no response when charging.  Device is dead.  Charger was tested and work good. 

Same story happened last years,  i keep trying almost every day charging and no response at that time. suddenly after two weeks it get started to charge and work normally. 

Any body help please. 

best regards

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@m3habeeb Welcome to HP Community!

 

I understand that you are unable to charge the laptop.

 

The issue seems to be hardware part, I would suggets you contact our phone support and check for the support option.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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