HP Spectre x360 - 13-ae011dx facial unlock

[rajan_1984]

i have HP Spectre x360 - 13-ae011dx, now after update from Windows 10 version 1803 Home to Windows 10 enterprise version 1809, my facial unlock is stop working.

Had tried all tips and tricks available on various websites like,

- regedit

- drvier updates

- TPM reset method

- update bios

- and others also.....

but not anything work, please help.

Thanks in advance.

[Jeet_singh]

@rajan_1984,

Thank you for posting your query on HP Support Community,

Did you make any software or hardware changes on your PC?

Try the steps recommended below.

Turn off Fast Startup

Type power options in the Search box, and open Power Options
Select Choose what the power buttons do
Click on Change settings that are currently unavailable
Uncheck the checkbox next to Fast Startup

Reinstall Windows Hello drivers

Go to Search, type device manager, and open Device Manager
Find your Windows Hello driver, right-click on it, and select Remove driver software…
Restart your computer
On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it
Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved
 

Run Windows 10 Troubleshooter

Go to Search, type troubleshooting, and open Troubleshooting
Go to Hardware & sound section of the troubleshooter
Now, click on Hardware & devices
The troubleshooter will start, so wait for the process to finish, and follow further on-screen instructions
If the troubleshooter found a problem with Windows Hello, it will automatically fix it
Restart your computer.

If the issue still persists try updating the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Let me know if this helps! 

I hope you have a great day! 🙂

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