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HP Spectre x360 Convertible 13 - one of the USB C is not working

HP Recommended
HP Spectre x360 Convertible 13
Microsoft Windows 10 (64-bit)

My HP Spectre has 2 USB C (thunberbolts) but only 1 is working. I cannot use the other to do anything, when i try and use it nothing happends and the it stops the working USB from responding....

I have ran diagnostics, no issues to show. I have uninstalled and reinstalled and treid the power rest. does not resolve... please help! 


Model HP Spectre x360 Convertable 13-ap0010na

prod ID 5EQ43EA#ABU

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