HP Spectre x360 Convertible Not Turning On

[BrianUng]

HP Spectre x360 Laptop won't turn on. It randomly shut down and now it won't come back on. Each time I press the power button, the LED light and cooling fan will turn on for a brief second, but the laptop shuts down immediately after. Please help me troubleshoot this.

-Brian

[TEJ1602]

@BrianUng, Welcome to HP Support Community!

Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help.

Step 1: Remove discs and devices

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

1. Turn off the computer.

2. Remove any discs and USB devices.

3. Remove memory cards from the card reader slot.

4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

• If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

• If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Step 2: Perform a hard reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a Hard Reset.

After you have completed these steps, if the computer startup issue is resolved, go to HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7), and then go to HP PCs - Using HP Support Assistant (Windows) to update all device drivers.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all externally connected peripheral devices such as USB storage devices, external displays, and printers.

4. Disconnect the AC adapter from the computer.

5. Press and hold the Power button for 8-10 seconds.

   NOTE: 

   The designated button combination varies by model and production date. If the previous step does not work, refer to the User Guide for your specific model, or check the table of models listed in HP Notebook PCs – How to Power Reset Your Laptop for the proper button combination.

6. Plug the AC adapter back into the computer, but do not connect any of the peripheral devices.

7. Press the Power button to turn on the computer.

8. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

Step 3: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click System Tests.

3. Click the System Fast Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component displays on the screen.

5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

   If no system component failed, continue with these steps.

6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

   • If an issue is not found, continue to the next step.

   • If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support.

You can refer to the document HP PCs - Computer Does Not Start for additional steps.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BrianUng]

I’m trying the hard reset, but my laptop won’t turn on.

[TEJ1602]

@BrianUng

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!