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Solved!

HP Spectre x360 Convertible crashes on closing OneDrive Personal Vault

HP Recommended
HP Spectre x360 Convertible 15-df1xxx15-df1xxx
Microsoft Windows 10 (64-bit)

Hi, when I select to close my OneDrive Personal Vault my HP Spectre x360 Convertible crashes with a stop kernel error (blue screen of death).  This happen every time Personal Vault is closed ( on reboot the Windows notification centre shows that vault has been closed).

 

Usually reboots when the diagnostics dump is complete, however this time it did not and the laptop made a horrible buzzing sound.   The only way to shutdown the laptop was to hold down the power button until it turned off.

 

Can only see the following errors in Event Viewer at the time the laptop crashes (which may or may not be related).

 

The Compaq Dfw service failed to start due to the following error:
The system cannot find the file specified.

Which occurs after the following was recorded in event viewer at information status.

A service was installed in the system.

Service Name: Compaq Dfw
Service File Name: System32\drivers\cpqdfw.sys
Service Type: kernel mode driver
Service Start Type: demand start

 

The hpvision service failed to start due to the following error:
The system cannot find the file specified.

Which occurs after the following was recorded in event viewer at information status.

A service was installed in the system.

Service Name: hpvision
Service File Name: system32\drivers\hp64vision.sys
Service Type: kernel mode driver
Service Start Type: demand start

 

Has anyone seen the same or similar issue, or know of a solution?  

 

 

3 REPLIES 3
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@iangr, Welcome to the HP Support Community!

 

To assist you better, kindly mentioned the complete error message/code you see on the blue screen.

You may refer to this document to know how to resolve blue screen errors.

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Also, make sure windows is up to date.

 

Let us run a test on the hardware components of the PC

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform System Test > Extensive test. Share the result on your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi Kumar0307

Sorry for not responding sooner, but it was a very busy week at work.

 

I have carrying out the following.

  • Checked HP Support Assist and verified that there were no outstanding software or drivers to install.
  • Verified that there were no outstanding Windows Updates to install.
  • Windows 10 version is 1909 build 18363.900
  • Verified that locking the OneDrive Personal Vault only causes the laptop to crash when it is running on battery (does not occur when the mains adaptor is plugged in and turned on).
  • The error message shown on the blue screen is KERNAL MODE HEAP CORRUPTION
  • Ran the Extensive System Test and it passed showing no errors. See log below.

 

2020-06-27 14:52:49  ================================================
2020-06-27 14:52:49  EFI System Diagnostic 7.6.0.0 Started
2020-06-27 14:52:49  Load Options Blank
2020-06-27 14:52:49  SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 2
2020-06-27 14:52:49  HP Thermal Diagnostic Protocol Not Available
2020-06-27 14:52:49  HP Thermal Diagnostic 2 Protocol Not Available
2020-06-27 14:52:49  [L]> System ID: 863E
2020-06-27 14:52:49  HP BIOS Image Interface Protocol Version 2.0
2020-06-27 14:52:49  [L]> Found 12 Processors 12 Enabled Processors
2020-06-27 14:52:49  [L]> MpService2 found Bsp at index 0
2020-06-27 14:52:49  [L]> Found 2 Absolute Pointer Protocol(s)
2020-06-27 14:52:49  [L]> Found Device path associated with Absolute Pointer Protocol.
2020-06-27 14:52:49  [L]> 0 UART device path node found.
2020-06-27 14:52:49  Found Touch Screen Device
2020-06-27 14:52:49  System Family: Consumer Notebook
2020-06-27 14:52:49  Filter Serial Port Test for SystemFamily 2 
2020-06-27 14:52:49  [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2020-06-27 14:52:49  [L]> Found 1 Thunderbolt Handles. 
2020-06-27 14:52:54  [L]> IsThunderboltAccessProtocolPresent(): SetPowerState(): Returned (Success). Successfully set DEFAULT_POWER_STATE
2020-06-27 14:52:54  [L]> PlatformLang reported as en-US.
2020-06-27 14:52:54  [L]> Language Selected is currently (eng).
2020-06-27 14:53:03  Initializing Drive Library.
2020-06-27 14:53:03  TscPerSecond = 09A7D49D4h 
2020-06-27 14:53:03  [L]> Find DMAR in ACPI Table
2020-06-27 14:53:03  [L]> DMA Remap Protection is disabled
2020-06-27 14:53:03  Installed DTD ATA Commands Protocol
2020-06-27 14:53:03  Found installed DTD ATA Commands Protocol supporting Packet Commands!
2020-06-27 14:53:03  0 Total ATA Commands Drives Found
2020-06-27 14:53:03  Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2020-06-27 14:53:03  Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2020-06-27 14:53:03  [W]> PciIo Class Code (BCC:01,SCC:04,PI:00) unmatched for NVMe device. (Success)
2020-06-27 14:53:03  NVMe device connected at NamespaceID 0xC
2020-06-27 14:53:03  NVMePassThruInitializeNVMeDiskSupport(): BuildDevicePath(). (Unsupported)
2020-06-27 14:53:03  NVMePassThruInitializeNVMeDiskSupport(): VidDid: 0x282A8086
2020-06-27 14:53:03  Drive 0 - RTD3 Entry Latency: 2000000
2020-06-27 14:53:03  Drive 0 - Firmware Revision: HPS1    
2020-06-27 14:53:03  Drive 0 - VidDid: 0x282A8086
2020-06-27 14:53:03  Drive 0 - SMART Log NSID Supported.
2020-06-27 14:53:03  Drive 0 - Short/Long DST Supported.
2020-06-27 14:53:03  Drive 0 - The Medium is Removable
2020-06-27 14:53:03  Drive 0 - LBA Format: Using Format 0
2020-06-27 14:53:03  Drive 0 - Logical Sector Size: 512
2020-06-27 14:53:03  NVMePassThruGetBlockIoProtocolDirectly(): Found 5 supporting EFI_BLOCK_IO_PROTOCOL.
2020-06-27 14:53:03  Linked Block I/O Protocol (0x47BEAD38) to Drive 0
2020-06-27 14:53:03  Drive 0, LastBlock = 0x3B9E00EF IoAlign 0x1
2020-06-27 14:53:03  NVMe device connected at NamespaceID 0xD
2020-06-27 14:53:03  NVMePassThruInitializeNVMeDiskSupport(): BuildDevicePath(). (Unsupported)
2020-06-27 14:53:03  NVMePassThruInitializeNVMeDiskSupport(): VidDid: 0x282A8086
2020-06-27 14:53:03  Drive 1 - RTD3 Entry Latency: 0
2020-06-27 14:53:03  Drive 1 - Firmware Revision: HPS2    
2020-06-27 14:53:03  Drive 1 - VidDid: 0x282A8086
2020-06-27 14:53:03  Drive 1 - SMART Log NSID NOT Supported.
2020-06-27 14:53:03  Drive 1 - Short/Long DST Not Supported.
2020-06-27 14:53:03  Drive 1 - The Medium is Removable
2020-06-27 14:53:03  Drive 1 - LBA Format: Using Format 0
2020-06-27 14:53:03  Drive 1 - Logical Sector Size: 512
2020-06-27 14:53:03  NVMePassThruGetBlockIoProtocolDirectly(): Found 5 supporting EFI_BLOCK_IO_PROTOCOL.
2020-06-27 14:53:03  Linked Block I/O Protocol (0x47BEAD38) to Drive 1
2020-06-27 14:53:03  Drive 1, LastBlock = 0x3B9E00EF IoAlign 0x1
2020-06-27 14:53:03  NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2020-06-27 14:53:03  2 Total Hard Disc Drives Found
2020-06-27 14:53:03  0 Total Optical Disc Drives Found
2020-06-27 14:53:03  Found 2 Hard Disk Drives
2020-06-27 14:53:03  Found 0 Optical Disk Drives
2020-06-27 14:53:03  No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2020-06-27 14:53:03  Failed to initialize NVDIMM modules.
2020-06-27 14:53:03  SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x64, Worse is 0x00.
2020-06-27 14:53:03  SSD Wear Data: 00 00 00 00 00 00. 
2020-06-27 14:53:03  SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x64, Worse is 0x00.
2020-06-27 14:53:03  SSD Wear Data: 00 00 00 00 00 00. 
2020-06-27 14:53:03  [L]> System ID: 863E
2020-06-27 14:53:03  System Model: = HP Spectre x360 Convertible 15-df1xxx
2020-06-27 14:53:03  System SKU: = 8XL37EA#ABU
2020-06-27 14:53:03  System ID: 863E
2020-06-27 14:53:03  [L]> SMBIOS Type: 3, ID: 0 not found. 
2020-06-27 14:53:03  "BATT_CARE" found in SMBIOS Type 11
2020-06-27 14:53:03  Type 11 OS Image: BUILDID#19WW2S6T605#SABU#DABU
2020-06-27 14:53:03  BOD: 02/06/2020
2020-06-27 14:53:03  HDD 0 Type : NVMe
2020-06-27 14:53:03  HDD 0 Model :   INTEL HBRPEKNX0202AH
2020-06-27 14:53:03  HDD 0 Firmware: HPS1    
2020-06-27 14:53:03  HDD 0 Serial:   PHTE939601P2512B-1
2020-06-27 14:53:03  HDD 1 Type : NVMe
2020-06-27 14:53:03  HDD 1 Model :   INTEL HBRPEKNX0202AHO
2020-06-27 14:53:03  HDD 1 Firmware: HPS2    
2020-06-27 14:53:03  HDD 1 Serial:   PHTE939601P2512B-2
2020-06-27 14:53:03  DIMM 0 Serial Number: Not Available
2020-06-27 14:53:03  DIMM 0 Part Number  : K4AAG165WB-MCTD     
2020-06-27 14:53:03  DIMM 1 Serial Number: Not Available
2020-06-27 14:53:03  DIMM 1 Part Number  : K4AAG165WB-MCTD     
2020-06-27 14:53:03  BIOS Revision: F.11
2020-06-27 14:53:03  [L]> Platform Vendor ID : 0x8086
2020-06-27 14:53:03  [L]> Platform Device ID : 0x3EC4
2020-06-27 14:53:03  [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2020-06-27 14:53:03  InitializeCeeLogs - No Records Found
2020-06-27 14:53:03  [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2020-06-27 14:53:03  Type 11 1 tables
2020-06-27 14:53:03  Type (000000000000000Bh), Len (0000000000000005h), Handle (000000000000000Dh), String count (000000000000000Dh)
2020-06-27 14:53:03  HPBATDET: Environment Variable not found.
2020-06-27 14:53:03  BATDET: Date 9//23//2019 
2020-06-27 14:53:03  BATDET: 0
2020-06-27 14:53:03  [L]> BATDET: HP
2020-06-27 14:53:03  SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2020-06-27 14:53:03  BIOS Config Table Configure Legacy Support and Secure Boot section was not found. 
2020-06-27 14:53:03  Legacy Support:
2020-06-27 14:53:03  	*Disable
2020-06-27 14:53:03  	Enable
2020-06-27 14:53:03  GetBIOSBootModeFromBIOSConfig(): Legacy Support is Not Enabled. 
2020-06-27 14:53:03  Secure Boot:
2020-06-27 14:53:03  	Disable
2020-06-27 14:53:03  	*Enable
2020-06-27 14:53:03  GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled. 
2020-06-27 14:53:03  Battery Care Function from BCU:
2020-06-27 14:53:03  	*100%
2020-06-27 14:53:03  	80%
2020-06-27 14:53:03  	50%
2020-06-27 14:53:03  GetBatteryCareFunctionFromBIOSConfig(): Battery Care Function Value::100 
2020-06-27 14:53:03  BIOS Config Table Adaptive Battery Extender section was not found. 
2020-06-27 14:53:03  SaveBIOSConfigInfo: Error assigning Battery Adaptive Extender data from BIOS configuration. Status = Not Found
2020-06-27 14:53:03  BIOS Config Table Adaptive Battery Optimizer section was not found. 
2020-06-27 14:53:03  BIOS Config Table DMAr Protection section was not found. 
2020-06-27 14:53:03  BIOS Config Table Batt_LTemp section was not found. 
2020-06-27 14:53:04  Starting Graphical System Diagnostic Menu
2020-06-27 14:53:31  [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2020-06-27 14:53:32  SysDiagsBatteryCheckDeepDischargeAndLowVoltage(): Failed getting Battery Pack Supplier.
2020-06-27 14:53:32  Battery0: Charged to 98% and current is 1145mA. Battery Care Function is set in BIOS to 100%.
2020-06-27 14:53:32  Will not check battery charging since the remaining capacity is bigger than 90%
2020-06-27 14:54:16  System Extensive Test Selected
2020-06-27 14:54:16  [L]> Total Memory 16084MB, Free 15890MB (4067976 Pages)
2020-06-27 14:54:17  [L]> Calculated 0x000000004325F6E0 TSC Ticks per MB.
2020-06-27 14:54:17  Drive Partition 2 (NOTOUCH)
2020-06-27 14:54:17  Drive Partition 4 (NOTOUCH)
2020-06-27 14:54:17  Found 4 Partitions on Drive 
2020-06-27 14:54:17  SectorPerCluster 0x8
2020-06-27 14:54:17  Cluster Size 0x1000
2020-06-27 14:54:17  Partition has 0x10000 Clusters
2020-06-27 14:54:17  Volume is FAT32
2020-06-27 14:54:17  Drive 0, Partition 0 - Decoding FAT data
2020-06-27 14:54:17  Partition Starting LBA 0x800
2020-06-27 14:54:17  Partition Size in LBA 0x82000
2020-06-27 14:54:17  Partition (FAT32) Clusters: Read=0x4D31 Skipped=0xB2CF Total=0x10000
2020-06-27 14:54:17  NTFS Blocks Used 0, Free 0
2020-06-27 14:54:17  EXT3 Blocks Used 0, Free 0
2020-06-27 14:54:17  FAT32 Clusters Used 19761, Free 45775
2020-06-27 14:54:17  Estimated Total Time Required = 11419s
2020-06-27 14:54:17  Battery Test Started
2020-06-27 14:54:17  [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2020-06-27 14:54:17  System reports 1 batteries supported.
2020-06-27 14:54:17  Battery Pack Supplier Index: 2.
2020-06-27 14:54:17  Battery MFG Date 9/23/2019.
2020-06-27 14:54:17  Battery0: Charged to 98% and current is 61686mA. Battery Care Function is set in BIOS to 100%.
2020-06-27 14:54:17  Will not check battery charging since AC Power is not ON
2020-06-27 14:54:17  Battery 0: Charge not detected, Executing Battery Full Test
2020-06-27 14:54:17  [L]> Battery state is good; but AC adapter is absent.
2020-06-27 14:54:20  Battery 0 returned 0x0000000000000001
2020-06-27 14:54:21  Batt 0: Result:       0x1
2020-06-27 14:54:21  Batt 0: Serial:       01506 09/23/2019
2020-06-27 14:54:21  Batt 0: Manufacturer: 333-27-09-A
2020-06-27 14:54:21  Batt 0: CTNumber:     6HKBR05TZCS7GW
2020-06-27 14:54:21  Batt 0: DesignCycleCount:    1000	 Design Capacity:  7280mAh	 Full Charge Capcity      6998mAh
2020-06-27 14:54:21  Batt 0: RemainingCapacity: 6894mAh	 Max Error:        0000001	 CycleCount:              1      
2020-06-27 14:54:21  Batt 0: Temperature:       000037	 Voltage:          12542mV	 Current:                 61686mA
2020-06-27 14:54:21  Batt 0: DesignVoltate:     11550mV	 StatusWord:       0x000C0	 CellVoltage1:            4182mV
2020-06-27 14:54:21  Batt 0: CellVoltage2:      4182mV	 CellVoltage3:     4178mV	 CellVoltage4:            0mV   
2020-06-27 14:54:21  Batt 0: Warranty:          000003	 Calibration:      0x00003	 ChargeControlSupported:  NO     
2020-06-27 14:54:21  Batt 0: ACPowerOn:         OFF   	 ChargeTempOK:     YES   	 ChargeTest:              0      
2020-06-27 14:54:21  Batt 0: ChargeCapacity:    96mAh	 TempAlarm:        NO    	 DeepDischarge:           NO     
2020-06-27 14:54:21  Batt 0: FullCharge:        NO    	 FullChargeStatus: 000000	 BatteryCharge:           YES    
2020-06-27 14:54:21  Batt 0: LowVoltageDisable: NO    	 AdaptiveBatteryExtender: Not Supported
2020-06-27 14:54:21  Overall Battery Result = 1
2020-06-27 14:54:21  CPU Test Started
2020-06-27 14:54:22  Start Numeric Coprocessor Test.
2020-06-27 14:54:24  CPU Test Completed - Result 1
2020-06-27 14:54:24  Wireless Module Check Started
2020-06-27 14:54:24  Wireless Module Check Completed - Result 1
2020-06-27 14:54:24  SMART Check Started
2020-06-27 14:54:24  SMART Check Completed - Result 1
2020-06-27 14:54:24  Short DST Started
2020-06-27 14:54:24  StartDST(): Drive 0 temperature before Self-DST Test = 48 degrees Celsius 
2020-06-27 14:54:24  NVMeSendSelfTest(): DST Test in Progress
2020-06-27 14:54:24  NVMePassThruStartDST(): Sending SELF-DST Success
2020-06-27 14:54:24  NVMePassThruPollDSTStatus() success, Percent = 5
2020-06-27 14:54:24  Hard Drive 0 Returned Short DST Status 15 Percentage 5
2020-06-27 14:54:36  NVMePassThruPollDSTStatus() success, Percent = 71
2020-06-27 14:54:36  Hard Drive 0 Returned Short DST Status 15 Percentage 71
2020-06-27 14:54:48  NVMePassThruPollDSTStatus() success, Percent = 86
2020-06-27 14:54:48  Hard Drive 0 Returned Short DST Status 15 Percentage 86
2020-06-27 14:55:00  NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-06-27 14:55:00  NVMeCheckSelfTestDone(): Status = Success
2020-06-27 14:55:00  Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-06-27 14:55:00  EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 51 degrees Celsius 
2020-06-27 14:55:00  Short DST Completed - Result 1
2020-06-27 14:55:00  Short DST Completed - Result 1
2020-06-27 14:55:00  EfiDriveLibPollDSTStatus(): Drive 0 temperature before Self-DST Test = 51 degrees Celsius 
2020-06-27 14:55:00  Optimized DST Started
2020-06-27 14:55:00  Partition (FAT32) Clusters: Read=4D32 Skipped=B2CE Total=10000
2020-06-27 14:55:00  EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(1).
2020-06-27 14:55:00  EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(2).
2020-06-27 14:55:00  EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(3).
2020-06-27 14:55:00  (NTFS) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2020-06-27 14:55:00  (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2020-06-27 14:55:00  (FAT32) Clusters: Read=19762 Skipped=45774 Total=65536
2020-06-27 14:55:00  Optimized DST Completed - Result 1
2020-06-27 14:55:01  EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 52 degrees Celsius 
2020-06-27 14:55:01  NVMe Drive Detected. Allowing 30[s] cooldown after Optimized DST until next command.
2020-06-27 14:55:31  Long DST Started
2020-06-27 14:55:31  StartDST(): Drive 0 temperature before Self-DST Test = 46 degrees Celsius 
2020-06-27 14:55:31  NVMeSendSelfTest(): DST Test in Progress
2020-06-27 14:55:31  NVMePassThruStartDST(): Sending SELF-DST Success
2020-06-27 14:55:31  Memory Extensive Check Started
2020-06-27 14:55:48  NVMePassThruPollDSTStatus() success, Percent = 34
2020-06-27 14:55:48  Hard Drive 0 Returned Long DST Status 15 Percentage 34
2020-06-27 14:56:04  NVMePassThruPollDSTStatus() success, Percent = 48
2020-06-27 14:56:04  Hard Drive 0 Returned Long DST Status 15 Percentage 48
2020-06-27 14:56:20  NVMePassThruPollDSTStatus() success, Percent = 66
2020-06-27 14:56:20  Hard Drive 0 Returned Long DST Status 15 Percentage 66
2020-06-27 14:56:36  NVMePassThruPollDSTStatus() success, Percent = 81
2020-06-27 14:56:36  Hard Drive 0 Returned Long DST Status 15 Percentage 81
2020-06-27 14:56:52  NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-06-27 14:56:52  NVMeCheckSelfTestDone(): Status = Success
2020-06-27 14:56:52  Hard Drive 0 Returned Long DST Status 0 Percentage 100
2020-06-27 14:56:52  EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 50 degrees Celsius 
2020-06-27 15:16:03  [L]> Tested 15889 MB in 1232000 ms with 12 processor(s), normalized test time is 930 ms/MB
2020-06-27 15:16:03  [L]> Memory Test totally tested 4067817 Pages in 1 loop(s).
2020-06-27 15:16:03  Memory Extensive Check Completed - Result 1
2020-06-27 15:16:03  NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-06-27 15:16:03  NVMeCheckSelfTestDone(): Status = Success
2020-06-27 15:16:03  Hard Drive 0 Returned Long DST Status 0 Percentage 100
2020-06-27 15:16:03  EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 44 degrees Celsius 
2020-06-27 15:16:03  Long DST Completed - Result 1
2020-06-27 15:16:03  Long DST Completed - Result 1
2020-06-27 15:16:03  Video Memory Test Started
2020-06-27 15:16:03  Start Video Memory Check.
2020-06-27 15:16:03  [L]> SmbiosGetBiosVendor: AMI
2020-06-27 15:16:03  [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2020-06-27 15:16:03  [L]> Found Video Device 0x3E9B8086
2020-06-27 15:16:03  [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x0000004000000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2020-06-27 15:16:03  [L]> Found VGA device at Seg-0x00:Bus-0x01:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0000
2020-06-27 15:16:03  [L]> VGA Device not decoding memory space.
2020-06-27 15:16:04  [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2020-06-27 15:16:04  [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2020-06-27 15:16:04  [L]> Calibrate TSC.
2020-06-27 15:16:04  [L]> Start testing card 0: VidDid=0x3E9B8086, Base=0x0000004000000000, Size=0x0000000003F00000
2020-06-27 15:16:04  Estimated Time for Video Memory check 488
2020-06-27 15:16:04  [L]> VideoMemoryTestEntry called
2020-06-27 15:16:04  [L]> Start testing card 0: VidDid=0x3E9B8086, Base=0x0000004000000000, Size=0x0000000003F00000
2020-06-27 15:24:10  [L]> VideoMemTest: TotalSize 0x3F00000
2020-06-27 15:24:10  [L]> VideoMemTest: TestedSize 0x3F00000
2020-06-27 15:24:10  Video Memory Test Completed - Result 1
2020-06-27 15:24:10  [L]> Total Memory 16084MB, Free 15890MB (4067976 Pages)
2020-06-27 15:24:10  [L]> SmbiosGetBiosVendor: AMI
2020-06-27 15:24:10  [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2020-06-27 15:24:10  [L]> VGA device is in the Onboard PCI Device Array.
2020-06-27 15:24:10  [L]> Found Video Device 0x3E9B8086
2020-06-27 15:24:10  [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x0000004000000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2020-06-27 15:24:10  [L]> Found VGA device at Seg-0x00:Bus-0x01:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0000
2020-06-27 15:24:10  [L]> VGA Device not decoding memory space.
2020-06-27 15:24:10  [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2020-06-27 15:24:10  [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2020-06-27 15:24:10  [L]> Audio Controller Bus 0, Dev 31, Func 3
2020-06-27 15:24:10  [L]> Audio controller Vendor ID 0x8086
2020-06-27 15:24:10  [L]> Audio controller Device ID 0xA348
2020-06-27 15:24:10  [L]> Audio controller Revision ID 0x10
2020-06-27 15:24:10  [L]> Audio controller Subsystem Vendor ID 0x103C
2020-06-27 15:24:10  [L]> Audio controller Subsystem Device ID 0x863E
2020-06-27 15:24:10  [L]> Audio controller Class Code 0x0401
2020-06-27 15:24:10  [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0285
2020-06-27 15:24:10  [L]> HD audio codec Revision ID - 0x100002
2020-06-27 15:24:10  [L]> The codec 0x10EC0285 need specific patch
2020-06-27 15:24:10  [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2020-06-27 15:24:10  [L]> HD audio codec Revision ID - 0x100000
2020-06-27 15:24:10  [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2020-06-27 15:24:10  [L]> Audio Controller Bus 1, Dev 0, Func 1
2020-06-27 15:24:10  [L]> Audio controller Vendor ID 0x10DE
2020-06-27 15:24:10  [L]> Audio controller Device ID 0x10FA
2020-06-27 15:24:10  [L]> Audio controller Revision ID 0xA1
2020-06-27 15:24:10  [L]> Audio controller Subsystem Vendor ID 0x103C
2020-06-27 15:24:10  [L]> Audio controller Subsystem Device ID 0x863E
2020-06-27 15:24:10  [L]> Audio controller Class Code 0x0403
2020-06-27 15:24:10  [W]> Unsupported Audio Controller VendorID 0x10DE DeviceID 0x10FA (ignored)
2020-06-27 15:24:10  [L]> Found 2 EFI_USB2_HC_PROTOCOL handles.
2020-06-27 15:24:10  System Board Test Completed - Result 1
2020-06-27 15:24:10  SysDiagCalculatePassID(): Test PassID 29838-13112-53654.
2020-06-27 15:24:50  System Extensive Test Completed

 

 

Kind regards

 

iangr

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@iangr

 

It seems like an application-specific issue. Kindly contact the One Drive support for more assistance.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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