HP Spectre x360 Laptop - 15-eb0003na - trackpad stopped working

[SJCornelius]

Hi.  Updated the BIOS via Windows Update to v23.  After rebooting the trackpad does not work.  I rebooted with F2 to run diagnostics and in that mode the trackpad worked.  Diagnostics passed I proceeded to Win11, but trackpad in Win11 still does not work.  (USB mouse does work).  Any ideas?  The trackpad is not a recognised device in Win11 settings.

[Kuroi_Kenshi · Accepted solution]

Hi @SJCornelius,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding trackpad issues on the HP Spectre x360 laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Run Windows Update: Ensure your Windows 11 system is up to date. Sometimes, additional updates can help resolve hardware issues.

• How to Run Windows Update:
  • Search for and open "Check for updates" in Windows.
  • Install any pending updates and restart your laptop.

Update Device Drivers: You can update specific drivers using Device Manager.

• Steps to Update Drivers:
  • Open Device Manager by searching for it in Windows.
  • Expand the "Mice and other pointing devices" category.
  • If the trackpad is listed, right-click it, and choose "Update driver."
  • Select "Search automatically for drivers."

Reinstall Touchpad Driver: If the trackpad is not recognized, you might need to manually reinstall the driver.

• How to Uninstall and Reinstall Driver:
  • In Device Manager, find and right-click the touchpad device, then select "Uninstall device."
  • Restart your laptop. Windows should automatically attempt to reinstall the driver.

Use HP Support Assistant: Access updates and drivers through HP Support Assistant.

• Steps:
  • Open HP Support Assistant from the taskbar or search for it in Windows.
  • Check for updates related to drivers and BIOS.
  • Download and install any available touchpad updates.

BIOS Recovery: If updating drivers doesn't resolve the issue, consider recovering the BIOS.

• Steps:
  • Restart your computer and press the F10 key to enter BIOS setup.
  • In the BIOS menu, look for options to reset or recover BIOS settings.

External Mouse Works: If the external USB mouse works, confirm that the issue is isolated to the trackpad and not the entire pointing device configuration.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[SJCornelius]

Hi, this morning Windows Update provided a HP new driver and that's done the trick.  Thanks for your help.

[Kuroi_Kenshi]

Hi @SJCornelius,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,