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Kcanty426
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Message 1 of 2
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HP Spectre x360 only charging when turned off

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Hp Spectre x360 (15-ch075nr)
Microsoft Windows 10 (64-bit)

My laptop only charges when turned off. When it is turned on and I plug in the ac adapter, I get an error message that says, "Your computer exceeds the power rating for the Smart AC Adapter connected. The adapter I'm using is the adapter that came with the laptop. Any ideas for what I can do?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Kcanty426,

 

I reviewed your post and I understand that the computer is not charging the battery when it is powered on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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