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Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
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HP Recommended

@Technomaniac That looks like a notification from the HP Support Assistant, I suggest you remove this Chinese version and install the English version instead as there isn't an option to change the language on the app:

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure : Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected

Once removed, use this link to install the latest version of the application: click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Hi.  Someone suggested that I give the stream a password when I fire it up. I did that, and so far so good. Thanks everyone,

Technomaniac
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.