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HP Recommended
HP Stream - 14-ax020nr
Microsoft Windows 10 (64-bit)

I need help...I have repeatedly cleared as much disc space as possible (even doubled-checked by going thru the Virtual Assistant several times. I bought a 128 GB flash but the Stream would not allow it to create a partition for more storage (beyond personal files). Yet, still not enough disc space to download Windows updates... and Stream is heading down.
Several years ago, a live Windows tech shared my screen ... he said that it is HP's fault for not allowing for more space (can't add more hard ware) either. He helped me clear programs, apps, etc. and I only "save" files and downloads, etc. to my external hard drive. 
I also watched several youtube videos with advanced "suggestions" ... but they all offered different suggestions - and I am concerned about messing things up even worse.

There is nothing wrong with my Stream besides the lack of disc space... and it's going to crash unless I find help.
Thank you!

HP Recommended



The only suggestions I can offer are these:


1. Install the free Wise Disk Cleaner which is very good at deleting unnecessary files.


Wise Disk Cleaner - Free Disk Cleanup and Defrag Tool (wisecleaner.com)


I use it on all of my PC's.


I set the program up to do the common cleaning and advanced cleaning simultaneously.


On the right side of the program window there is a little box to check to enable Advanced cleaning at the same time.


See my screenshot:




After that runs, run the Slimming system option which deletes other unnecessary files.


See my screenshot.  I only check the first two options.




After you run the Wise disk cleaner, go to your Windows administrative tools folder and run the Windows disk cleanup utility.


After the program arrives at the disk cleanup Window, select the Cleanup system files box on the lower left side of the window.   See my screenshot:




Then the program will run again and when you get to the window, check all of the boxes to delete the files.

See my screenshot.




I just ran this utility on Monday, and you can see that just the Windows Update Cleanup line has over 2 GB of unnecessary files.


That will be about the best you can do, because the drive itself cannot be upgraded.


If you have a lot of pictures on the drive, I suggest you invest in a SD card and leave that plugged in at all times and use that to store your files.


That's what I do on my HP Stream 11 which as a 64 GB eMMC drive.


Run those two utilities once a week and you should be able to keep the junk files at a minimum.


3. If none of the above works, you will have to clean install W10 by making bootable USB installation media with the Media creation tool from the link below.


Download Windows 10 (microsoft.com)


Boot from the installation media, and when you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.


Click Next, and W10 will install.


After W10 has completed installing, you can install the drivers and available software from your notebook's support page.


HP Stream - 14-ax020nr Software and Driver Downloads | HP® Customer Support


Before resorting to the last suggestion, you will need to back up any files you want to save to a portable hard drive because when you delete the drive partitions all data will be lost.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.