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‎05-06-2022 03:18 PM

HP Recommended
Operating System: Microsoft Windows 11

I can't install HP Support Assistant - it gets stuck in "completing the installation".  Recently installed win11. 

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6 REPLIES 6

‎05-06-2022 11:48 PM

HP Recommended

Hi, @luvl42 did you have any issue installing HP Support Assistant on your previous operating system before you upgraded to Windows 11?

‎05-07-2022 07:55 AM

HP Recommended

Thanks for replying. It was already installed.  After I upgraded to Win11, it wanted an update. It Uninstalled it and now it won't install. 

‎05-07-2022 07:58 AM

HP Recommended

On the previous windows, you used before the upgrade to Windows 11, was the HP Support Assistant working on it?

‎05-07-2022 08:00 AM

HP Recommended

Yes

‎05-07-2022 08:07 AM

HP Recommended

Okay, it makes sense now. The issue may be coming from the Windows 11 Operating System. Windows 11 is still in early development so most drivers, software, and even hardware are not supported at the moment. I observed that we should hold on before upgrading to Windows 11 at least until the developers have sorted things out.

 

The best choice right now should be to roll back to Windows 10 and see if it fixes the problem.

‎05-07-2022 08:09 AM

HP Recommended

Thanks. I thought about that. But always dread it. I will try.

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