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I have an Elitebook 850 g5 ... Windows 10 22H2
I have previously (this year 2025) had Support Assistant installed.

I now cannot reinstall Support Assistant using any of the following :
sp163238
sp165842
sp114036
sp123556
Message received 'this version of HP Support Assistant incompatible with your O/S. Download Legacy version'.
Is this due to Windows 10 22h2 being 'out of Microsoft support' in October 2025 ?

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