HP Support Assistant Installation Error: -2?

[VWman1966]

Hello. I have an HP laptop 17 with windows 11 64 bit. I upgraded my hard drive from 256 gig to 2tb. I did the system recovery, and everything went fine but now that I try to install HP support assistant, I get an error -2.  

 The support assistant worked fine with the old drive. I can install the Hp support assistant for workstations only just fine. I tried all the steps shown here on the locked threads, but nothing worked. any help would be great, or should I just stay with the workstation version?

[zoey7886]

@VWman1966, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Support Assistant Installation Error -2! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems you are encountering an installation error for the HP Support Assistant on your HP laptop. The error code -2 indicates that there may be issues with the installation process or system configuration. Here are some steps you can follow to resolve this issue:

Check System Requirements:

• Ensure your system meets the minimum requirements for the HP Support Assistant installation, including the correct OS version (Windows 11 64-bit).

Remove Previous Versions:

• If you had the HP Support Assistant installed previously, uninstall any existing versions from your system.
• Go to Control Panel > Programs and Features, find HP Support Assistant, and Uninstall it.

Clean Temporary Files:

• Clean temporary files that might be causing conflicts using Disk Cleanup.
• Press Windows + R keys, type cleanmgr, and hit Enter. Follow the prompts to clean temporary files.

Ensure System Recovery:

• Verify the system recovery was completed properly and all necessary drivers and system files are intact.

Disable Antivirus:

• Temporarily disable antivirus software on your laptop as it might interfere with the installation. Ensure you re-enable it after installation.

Run As Administrator:

• Download the latest version of the HP Support Assistant from the HP website.
• Right-click the installation file and select Run as administrator to ensure proper installation permissions.

Check Windows Updates:

• Make sure your Windows OS is up to date with the latest updates. Go to Settings > Update & Security > Windows Update, and check for updates.  

Hope this helps! 

Take care, and have an amazing day!  

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