HP Support Assistant - Locks up the reboots laptop

[D-Rocks09]

Good evening,

I’m having an issue with HP Support Assistant. I am able to start the program but as soon as it starts I see a large white circle that suppose to spin but instead it locks up the entire laptop for approximately 2 or 3 minutes then the laptop will reboot automatically on its own then the laptop works fine unless I try to use HP Support Assistant again which the same behavior happens.

When I noticed the issue I decided to do a fresh reimage of my laptop and delete and recreated the partition table to start fresh however even after the reimage and reinstalling everything from fresh HP Support Assistant still locks up.

Any thought?

[Raj2111]

Hi @D-Rocks09 

Welcome to the HP Support Community!

I understand that your computer is locking up while using HP support assistant, I am glad to assist you.

Here is the link with the troubleshooting steps:- Click here

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[D-Rocks09]

I don't see how those troubleshooting steps will resolve the issue.

My laptop ONLY ONLY locks up entirely and reboots automatically after I try to launch/use HP Support Assistant. There is absolutely nothing else wrong with my laptop.

Reinstalling Windows 10 doesn't fix the issue either because I am still having the issue before and after.

[Raj2111]

Hi @D-Rocks09 

Welcome to the HP support community.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

-Regards,