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‎12-18-2023 01:45 PM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC (19X36AV)
Operating System: Microsoft Windows 11

When I run the HP Support Assistant, it shows I have several updates available but when I choose all updates or even a single update, and then click the download/install button, it launches and the first step is "connecting to HP servers". It immediately shows the red circle with a slash and then sits like that indefinitely until I hit the cancel button.  I've re-installed the HPSA several times but it will not connect to the HP servers.

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1 person had the same question
2 REPLIES 2

‎12-18-2023 02:01 PM

HP Recommended

@jdstew218 

 

Please go back again (say 6hours) later.

 

Regards.

 

 

BH
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‎12-19-2023 08:00 AM - edited ‎12-19-2023 08:25 AM

HP Recommended

This issue has been going on for several weeks.  I've gone back in many times and it no longer connects to the HP servers.  Other computers in the same network still do.

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