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HP Support Assistant Won't Check For Software and Driver Updates

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Microsoft Windows 10 (64-bit)

After Updating Windows 10 from 1909 to 2004, HP Support Assistant won't let me Check for Software and Driver Updates. Please let me know if this problem has solution already. I badly need to check updates for my Software and Drivers on my HP Laptop.

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Device Homepage

HP Notebook - 14-cm0106au 


Software and Drivers page

Software and drivers for HP Notebook - 14-cm0106au  


Try / Consider


Completely Uninstall the HP Support Assistant and, if listed, uninstall the Solutions companion software.

Click to confirm that you want to uninstall any personal data (this is for the HPSA and does not delete YOUR files and folders).

Download and install the HPSA (the companion software, if needed, will reinstall with the HPSA).


Back Story:


HP Support Assistant comes in two different flavors.


The first - and traditional - version of HPSA lives in Control Panel > icon view > Programs and Features


The second - newer and available on select computers - version of HPSA is an Application and lives in Settings > Apps > Apps and Features


How you uninstall and then reinstall HPSA depends on which "flavor" of HPSA is installed on your computer.


Choose based on which flavor of HPSA is installed on your computer...


 HPSA is the traditional software - Find and uninstall from Programs and Features



  • Before you start, it is best that your Windows Updates are already current and installed.
  • Before you make changes to your computer:  Create a Restore Point

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point



  1. FIRST uninstall the HP Support Assistant


Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in


Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.


NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed



  1. Next, Uninstall HP Support Solutions Framework software from Programs and Features


NOTE:  HP Support Solutions Framework is a subset of HPSA.  For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.


  1. Restart the computer and log in. 


HPSA is the Application in Settings > Apps > Apps and Features - Uninstall from Apps and Features


Settings > Apps > Apps & features >

Scroll down the list, look for HP Support Assistant (and / or HP Support Solutions Framework)


If the application is found in the list, click to uninstall 

Restart the computer and log in.



Installation – HP Support Assistant


Download, Save, Install the latest supported HP version of the HP Support Assistant


Website / Information / Video / White Paper / Download

HP Support Assistant


Read >> Partial excerpt from the Website:


“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”



  • After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
  • After the software is installed:  Restart the computer and log in


Optional - After the software is installed, PIN the program to your Windows Start Screen


Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start




Nothing Works…


If the re-installation of the HPSA / Solution software does not resolve the problem,


if you decide for any reason to not use the HPSA to install the software,


Download and install your HP Software and Drivers manually.


Help / How-to:  HP PCs - Downloading or Updating Software and Drivers

READ Sections

For example:

Update specific drivers in Device Manager

Find driver updates on the HP website


For example

Open Software and Drivers page

Software and drivers for HP Notebook - 14-cm0106au  

Click the tiny "Open all"

Look through the list - select, examine, download-save-install Updates marked for Windows 2004



Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 14-cm0106au 



Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.




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I tried to follow the steps that you suggest me to do but none of them works.

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@Terence1002 wrote:

I tried to follow the steps that you suggest me to do but none of them works.


Not sure what did not work, but we will guess and continue...


Version of HP Support Assistant

If the initial removal of the HPSA did not work,

You are likely running the 9.6.x version of the HP Support Assistant application.


>>>  What is the version of the HP Support Assistant?


Settings > Apps > Apps and Features 

Scroll down, Left-Click HP Support Assistant > Advanced Options


Version is right near the top of the page...







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