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Tony_DeG
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Message 1 of 2
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HP Support Assistant cannot find HPSF.exe - but it exists

HP Recommended
HP Notebook 17-bs037cl
Microsoft Windows 10 (64-bit)

I have an HP Notebook 17-bs037cl running Windows 10 (64 bit).  HP Support Assistant stopped working when I upgraded to Windows 10.  It gives the error message HPSF.exe cannot be be found.  I can find HPSF.exe on my C-drive in the folder that is listed in the error message.  I have uninstalled and reinstalled HP Support Assistant over 20 times and no matter what I do I still get the same error message HPSF.exe cannot be found.  I even get the same message when I try to run the file directly from Windows Explorer.

 

Can anyone help me get HP Support Assistant to work?

 

Thanks

1 REPLY 1
Dragon-Fur
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Message 2 of 2
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HP Recommended

@Tony_DeG 

 

 

Try removing both the HP Support Assistant and the companion software that supports the HPSA.

Restart the computer and log in

Download-save-install a fresh copy of the HPSA (this will automatically install the companion s/w).

Restart the computer and log in

 

Uninstall the HPSA

 

 

FIRST > Uninstall the HP Support Assistant

 

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

 

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

 

NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

 

 

NEXT > 

Uninstall HP Support Solutions Framework software from Programs and Features

 

NOTE:  HP Support Solutions Framework is a subset of HPSA.  For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

 

Restart the computer and log in. 

 

==========================================================

 

Final Check – Software / Application is Removed

 

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

 

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

 

==========================================================

 

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

HP Support Assistant

 

Partial excerpt from the Website:

 

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

 

-------------------------------------------------------------------------------------------------

 

After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator

After the software is installed:  Restart the computer and log in

  

Optional - After the software is installed, PIN the program to your Windows Start Screen

 

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

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