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    Fix Windows 10 Update Issues

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marinesbs1
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Message 1 of 2
83
Flag Post

HP Support Assistant cannot sign in

‎12-18-2020 11:53 AM

HP Recommended
Product: HP Omen-17-cb1003na
Operating System: Microsoft Windows 10 (64-bit)

when I try to sign in to HP Support Assistant I put my e mail address and password then sign in. It asks would you like to be kept sign in and I answer yes. It goes back to sign in and the process starts again. It appears to be in a never ending loop

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1 REPLY 1
Dragon-Fur
Level 16
Level 16
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Message 2 of 2
Flag Post

‎12-18-2020 02:40 PM

HP Recommended

@marinesbs1 

 

One idea

 

HP Support Assistant requires you use your HP Account.

Check at the HP Account site to make sure  your credentials are correct.

 

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

 

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Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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