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amren
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HP Support Assistant cant be installed..

HP Omen 15-dc0006no
Microsoft Windows 10 (64-bit)

Have tried on my Omen 15-dc0006no to install HP Support Assistance, version 9.5.353.0 (SP99450) on Windows 10 Pro.


But when I try to install, HP Support Assistance returns the error message "An unknown error occurred: -2".


Have tried to uninstall the app, but it is not among the programs and not when I look at "Regeditorn", I have also tried to delete the folder with SP99450, and downloaded it again but all the time I get this error message.

 

Suggested solution ??

 

Thanks in advance, Ambjörn

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HP Support Agent
HP Support Agent
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Message 2 of 5
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HP Support Assistant cant be installed..

@amren

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

try this link: https://support.hp.com/in-en/document/c03601631#AbT1 Troubleshooting HP Support Assistant (Windows 10, 8, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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amren
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HP Support Assistant cant be installed..

I very much appreciate your attention and willigness to help.

I have follow your advice, but sadly the problem was not able to be solved.

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HP Support Agent
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HP Support Assistant cant be installed..

@amren

Thank you for posting back. 

 

The last thing I can suggest trying is a restore back to the factory. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance.
They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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amren
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HP Support Assistant cant be installed..

Hi!

Thanks for your replay.

Think I dont want to make a factory reset..

I can live without this feature.

 

Nevertheless...THANKS A LOT

Ambjörn

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