HP Support Assistant convert from Windows 10 S Mode to Windows 10 Home

[gulf421]

I purchased this laptop a few days ago. It came with Windows 10 in S mode. I was unable to update any drivers through Support Assistant with the app in S mode. HP allows a conversion to Windows 10 Home which I did. 

Afterwards when I ran the Support Assistant it was still the app that came with Wiindows S Mode. I uninstalled the app through settings. There was no listing for support assistant in Uninstall Programs.

Now when I try to install the Support Assistant (SP86979) V8.6.18.11  from the software and drivers section for this laptop it repeatedly tells me that there is a newer version of HP Support Assistant installed. Setup will now close. 

I'm in an endless loop.

How do I get the old app completely off and install the new support assistant? Thanks.

[Echo_Lake]

@gulf421

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing issue with Windows S mode and HP Support Assistant error, In windows S mode access are limited. While in S Mode, your PC can only install basic apps from the Store. This means you can only browse the web in Microsoft Edge.

Let's try this steps:

Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.

1. On your PC running Windows 10 in S mode, open Settings  > Update & Security  > Activation.
2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

Once you've successfully exit out from S mode try and install HP support assistance. 

For more information from Microsoft on Windows 10 in S mode, see Introducing Windows 10 in S mode  (in English).

Hope this helps! Keep me posted for further assistance.

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Thank you for posting in the HP Support Forum.  Have a great day!

[Raineygagnon24]

Hello! I’m having this same problem not being able to switch out of S mode. I followed your instructions but when I get to activation, the only option is upgrade your edition of windows.