HP Support Assistant displays PROD ID# along with SN. HP Recovery Tool says my PROD ID is invalid.

[m0j0xx]

HP Support Assistant lists my Prod ID and SN. My System Information prior to boot also confirms my Prod ID and yet HP Cloud Recovery Tool says my Prod IDis invalid.

Thanks for your time.

izzyburrow

[Personal Information Removed]

[sandytechy20]

@m0j0xx

Welcome to HP forums, I see that HP Recovery Tool says my PROD ID is invalid.

• Did you replace the motherboard in this notebook?

Reply back with the requested information for further assistance.

Cheers.

[m0j0xx]

no i did not. i was going to take screenshots of both evets

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@sandytechy20 wrote:

@m0j0xx

Welcome to HP forums, I see that HP Recovery Tool says my PROD ID is invalid.

• Did you replace the motherboard in this notebook?

Reply back with the requested information for further assistance.

Cheers.

---

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@sandytechy20 wrote:

@m0j0xx

Welcome to HP forums, I see that HP Recovery Tool says my PROD ID is invalid.

• Did you replace the motherboard in this notebook?

Reply back with the requested information for further assistance.

Cheers.

---

[m0j0xx]

no i did not replace any boards

[Jeet_singh]

@m0j0xx,

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post, I understand you are getting this error message on your HP notebook. Don't worry I'll do my best to help you with this.

Just wanted to check when do you get this error message? Are you trying to perform a recovery using the recovery media shipped from HP.

Have you tried to uninstall and reinstall HP support Assistant and then check.

Let's start off by updating the Bios on your PC either from our HP support  website, using this link or download it using HP support Assistant:

To  download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant. Once done, restart the computer and check if that works.

If the issue persists, I would suggest here is to uninstall and reinstall HP Support Assistant from the control panel: 

In Windows, search for an open Uninstall a program.
On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Restart your computer to complete the process.

Download and install HP support assistant using this link.

Refer this article to know more information about using HP support assistant.

Also, refer this article to further troubleshoot HP support assistant issues.

Now check for the product details.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.