HP Support Assistant doesn't check updates

[FreeRaider]

Hello all.

I have used HPSA for check if there was updates.

Before it worked, It checked updates, but lately it don't check anything.

I see today that there is a BIOS update, but HPSA doesn't see this one.

I tried to uninstali and installed it many times, but nothing. It doesn't work.

Any help?

Thanks in advance.

[Dragon-Fur]

@FreeRaider 

Welcome to the HP Community Forum.

With the single exception of the BIOS update, there have not been any updates for this system and Windows 11 since 2022.

HP Support Assistant is an "update" manager but won't catch uninstalled drivers / software.

What else?

HPSA might also be confused when there is more than one Operating System / version available as a choice in Software and Drivers.  At this writing, there are three choices when selecting Windows 11, Plain and two others.

General Example - not your system - meant as an illustration

Software_and_Drivers_Select_OS_1

What else?

HPSA is not always able to correctly detect, load, fully install a BIOS update.

Best -- and, in this case, perfectly reasonable -- to manually check first and possibly download, save, install the BIOS update.

What?  If your system is running normally, read, consider, then decide whether and when to install a BIOS update.

Why?  BIOS updates, even when necessary, include an element of risk.  Only install a BIOS update when needed and when you have previously backed up your critical files and data on other than the computer.

What if?

An opinion > General rules of engagement - BIOS updates

If you download, save, and attempt to install a BIOS update,

If that update does not install and manages to NOT destroy your system,

Do not try to force a BIOS update to install.

The system is generally smart enough to prevent a catastrophe, but not in every case.

BIOS Update

HP Consumer Notebook PC BIOS Update (88EB/88EC/88ED/88EE/8934) 

Open section Associated Files and click Download to see the details on the update.

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