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07-22-2021 06:28 AM
HP Support Assistant checks for updates and displays there is an update for it.
I download the update. It's filename is: SP113820.exe
Running it displays an error message: "Failed to extract cab".
Also, already installed HP Support Assistant (previous version) was removed somehow?
Question: how to obtain latest HP Support Assistant? I run Windows 10 Home 64bit
07-22-2021 11:33 AM - edited 07-22-2021 01:52 PM
Edits - Minor Updates to content
Not sure, though the error message might indicate a possible download for version 9.x of the HPSA application.
Checked...
SP113820 wants to install HPSA Application version 9.7.433.0
Even assuming your older hardware can update to run the application type of HP Support Assistant, this is an older version of HPSA than is available at the HPSA Website.
Original Content
What to do?
Consider...
Your computer has (at this writing) just ONE driver / software update for the current year ( 2021 ).
If you are primarily using the HPSA for updating your computer, its use is really no longer necessary.
What?
Complete you updates manually
Open category Drivers and Software
Open All Drivers > Expand the list "Open All"
Check the list for recent updates
Download-save-install the update.
Next,
If you still want to try and update,
Try / Consider
- Remove / Uninstall all HPSA components
- Restart the computer
- Install a fresh copy of HPSA from the website
IF you have not done so,
Re-check / uninstall / remove all / any HPSA software on your computer.
If you find it, next uninstall HP Support Solutions.
Check in Settings > Apps > Apps and Features and uninstall any HPSA bits you find there, too.
Afterwards, Restart the computer and log in.
Preparation
Optional / Recommended > Before you make changes to your computer: Create a Restore Point
Stop / Exit all programs: Browsers, games, Applications, etc.
Control Panel > icon view > System > System Protection
Click (Highlight) your main disk (C) > Select Create a Restore Point
Windows Updates
Before you install / reinstall printer software, do check and run Windows Updates.
Settings > Update and Security > Windows Updates
If you install any Windows Updates: After the update is installed, Restart the computer and log in.
NOTE: If an update is already pending, install that update > Restart the computer and log in
Uninstall HP Support Assistant Software
FIRST > Uninstall the HP Support Assistant
Control Panel > icon view > Programs and Features
Scroll down, find, Uninstall the HP Support Assistant
Important: When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.
NOTE: If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.
Microsoft: Fix problems that block programs from being installed or removed
Next,
Uninstall HP Support Solutions Framework software from Programs and Features
Search or scroll down and find HP Support Solutions / Framework
Select (Click) and Uninstall the software
NOTE:
When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA. For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.
Restart the computer and log in.
================================================================================
Next - check for the HPSA or its companion software lurking in Settings > Apps
If you find it, uninstall it
Uninstall HPSA Application >> Apps
FIRST > Uninstall the HP Support Assistant Application
Settings > Apps > Apps and Features
Search or scroll down and find HP Support Assistant
Left-Click on the item (HP Support Assistant) > Uninstall
NEXT > OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features
NOTE:
Search or scroll down and find HP Support Solutions / Framework
If you find a listing for the Solutions software, then
Uninstall it.
Left-Click on the application (HP Support Assistant) > Uninstall
Restart the computer and log in.
NOTE for the Application version of HPSA:
If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home
Select to use “Auto-Detect” to install HP Support Solutions
===============================================================
Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Information / Video / White Paper / Download
READ >> Partial excerpt from the Website:
“Ready to go on your HP PC
HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”
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After download: If you have ‘Admin’ control, highlight the package and “double-click” to install it,
Else
Right-Click on the installation package > Select Run as Administrator
After the software is installed: Restart the computer and log in
Optional - After the software is installed, PIN the program to your Windows Start Screen
Windows key (Start) > list "All apps" > open category "H"
Click open category HP Help and Support
Right-Click on HP Support Assistant > PIN to Start
Help and Troubleshooting for HPSA
HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10
HP Account - Login / Dashboard
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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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07-22-2021 02:25 PM
Yesterday I had exactly the same problem.
Error extractin the .cab, tried to install on the sp folder and got an error -2.
Today I have installed an older version, sp110939 and it installed as it should.
After this went to Microsoft Store and run the update and it updated HP Support Assistant from there.