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GrahamJ-UK
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HP Support Assistant has duplicated my product

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HP Pavilion - 14-ce0525na
Microsoft Windows 10 (64-bit)

On my laptop in HP Support Assistant the entry for "My Notebook" is duplicated.

 

There are only three devices listed in the device list. But there are four on the drop down menus at the top of HP Support Assistant.

 

The My Notebook entry is duplicated - same model number, same serial number.

 

For one entry the warrant supposedly has 25 days left, for the other entry (Same serial number) the warrant has three months left.

 

My HP account only has three devices registered.

 

My desktop correctly lists the three devices.

 

The laptop, though, insists on duplicating itself in the HP Support Assistant listing.

 

I have uninstalled and reinstalled HP Support Assistant. I have also deleted all HP Support Assistant folders before reinstalling. Yet the problem persists.

 

Any ideas?

 

Screen shots attached showing the issue.2020-11-19_14-07-45.png

2020-11-19_14-06-37.png

b2020-11-19_14-06-49.pngb2020-11-19_14-07-07.png

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Dragon-Fur
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@GrahamJ-UK 

 

You are welcome.

 

Personally, if I could not get rid of the entry, I'd ignore it.

That's me.  I don't pay that much attention to the vagaries of HPSA.

What?

If you are depending on HPSA to tell you what to update / install on your local machine and it does that much, it might be enough.

 

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Dragon-Fur

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Dragon-Fur
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@GrahamJ-UK 

 

Can you remove the duplicated device from the Support Assistant?

Your system does have three months left on the Warranty period.

 

Open HP Support Assistant

Click on your login name to snap open your Account information and the list of devices attached to your account.

Click on the device you want to remove and delete that device from HPSA.

Not sure which one is which?

Rename the devices

...

Recheck

Remove the one you do not want in HPSA

 

What else?

 

You could try completely

Remove HPSA application from Apps and Features 

Restart computer and log in

Download/install a new copy of the app from the Microsoft Store

 

What else?

 

HPSA is not "in charge" of the Warranty.

If all else fails, you can ignore the discrepancy.

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 14-ce0525na 

 

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We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

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Dragon-Fur

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GrahamJ-UK
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Thanks - I have already done those things you suggest.

 

What I do not understand is that on my desktop the HP Support Assistant reports all three devices correctly.

 

Yet on the laptop it duplicates the notebook entry.

 

This is repeatable and occurs after uninstalling/reinstalling/removing the device from the list and removing all HP Support Assistant folders/references (eg. from AppData folders, etc).

 

Also, HP Support Assistant correctly listed the devices on the laptop until this week. Nothing else was changed on the machine, so I am mystified.

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Dragon-Fur
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33,272 32,391 3,054 11,066
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@GrahamJ-UK 

 

You are welcome.

 

Personally, if I could not get rid of the entry, I'd ignore it.

That's me.  I don't pay that much attention to the vagaries of HPSA.

What?

If you are depending on HPSA to tell you what to update / install on your local machine and it does that much, it might be enough.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

 

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

 

 

Dragon-Fur

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GrahamJ-UK
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I agree - I can ignore it - apart from one thing. The warranty is coming up to expiry soon and so I want to extend it. So I need to make sure the extended warranty will apply properly..!

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