03-28-2018 09:34 AM - edited 03-28-2018 09:36 AM
HP Support Assistant is not finding the available drivers for the ZBook 15 G3 mobile workstations. After checking for drivers it simply states that there are no new drivers available. It does correctly recognize the system, from the OS to the hardware, software, serial number and product number.
They are running 64-bit Windows 10 (1709). The drivers can be installed manualy without issues.
Does anyone have any ideas on what might be causing this?
Solved! Go to Solution.
03-28-2018 10:12 AM
I understand you can manually install them from HP support page here:
So have you installed all the latest drivers already from your support page? If so, HP support assistant will not show any new ones.
If not, you can try installing HP support assistant software to the newest version given here, after uninstalling the previous one: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html
Check again for drivers, softwares.
Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
03-28-2018 01:01 PM
May I know if you can give it a try with the HP softpaq download manager ?
I believe this will definitely fetch all the required drivers for the unit.
I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
03-29-2018 03:30 AM
I used the latest version of HP Support Assistant before manually updating the drivers. I also check again after manually updating a few of the more important drivers.
HP Support Assistant continues to show no updates available.
03-29-2018 03:35 AM
I am testing it now. It does find all the drivers and akin to the online support page I still need to filter out some drivers that are for specific hardware configurations. Think AMD drivers when the mobile workstation has Intel and NVIDIA hardware.