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Hello @cga632
(1) Close the HP Support Assistant software, if it's running
(2) Uninstall your current HP Support Assistant software
(3) Reboot your notebook
(4) Install again:
https://support.hp.com/us-en/help/hp-support-assistant
(5) Reboot your notebook
(6) Start HP Support Assistant to check/update
Please report your results.
best regards
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